---
title: Configuring SMS and voice authentication for PingID
description: You can enable SMS or voice authentication with PingID.
component: pingid
page_id: pingid:pingid_service_management:pid_configuring_sms_and_voice_authentication
canonical_url: http://docs.pingidentity.com/pingid/pingid_service_management/pid_configuring_sms_and_voice_authentication.html
revdate: January 28, 2024
section_ids:
  steps: Steps
---

# Configuring SMS and voice authentication for PingID

You can enable SMS or voice authentication with PingID.

## Steps

1. In the admin console, go to **Setup → PingID → Configuration**.

2. In the **Authentication** section, go to **Alternate Authentication Methods**. ![A screen capture of the Alternate Authentication Methods section.](_images/vkb1564020562147.png)

3. Select the authentication methods you want to enable.

   | Option | Steps                                                  |
   | ------ | ------------------------------------------------------ |
   | SMS    | In the **SMS** row, select the **Enable** check box.   |
   | Voice  | In the **Voice** row, select the **Enable** check box. |

4. Configure SMS and voice authentication according to the following table.

   | Option                                                                                                                      | Steps                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
   | --------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   | Pre-populate the user's field with the SMS or voice numbers stored in your user directory when registering for PingID.      | In the relevant row, select the **Pre-Populate** check box. For more information, see [Pre-populating or restricting user registration data](pid_prepopulating_or_restricting_user_registration_data.html).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
   | Restrict the user to select only the SMS or voice phone numbers stored in your user directory when registering with PingID. | In the relevant row, select the **Restrict** check box. For more information, see [Pre-populating or restricting user registration data](pid_prepopulating_or_restricting_user_registration_data.html).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
   | Enable the SMS or voice entries stored in your user directory to be used as a backup authentication method.                 | In the relevant row, select the **Backup Authentication** check box. For more information, see [Configuring backup authentication methods](pid_configuring_backup_authentication_methods.html).

You can enable SMS or voice for backup authentication even if the SMS or Voice check boxes are not selected.                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
   | Change the daily limit for SMS/voice messages.                                                                              | * In the **Daily Used SMS/Voice Limit** field, enter the maximum number of SMS authentication requests the user can receive and respond to per day. Enter a number between 1 and 50. The default value is 15.

   * In the **Daily Unused SMS/Voice Limit** field, enter the maximum number of SMS authentication requests the user can receive and not respond to per day. Enter a number between 1 and 50. The default value is 10.

   * If you want to also place a limit on the number of SMS-based and voice-based pairing requests for a user, select the**Enforce for pairing requests** option. When you enable this option, the number of pairing requests is added to the number of authentication requests and the total cannot exceed the limits that you set. |
   | Localize voice calls to the language defined by the user's browser.                                                         | In the **Local Language For Voice Calls** section, select **Enable**. If **Disable** is selected, or the user's browser settings use a language is not one of the supported languages, English is selected by default.This section is only applicable when the **Voice** check box is selected.

For a list of supported languages, see Enabling language localization for voice authentication.                                                                                                                                                                                                                                                                                                                                                              |

5. Click **Save**.