---
title: Configuring the PingID support message
description: Configure a support message to appear on various authentication screens during the authentication process.
component: pingid
page_id: pingid:pingid_service_management:pid_configuring_support_message
canonical_url: http://docs.pingidentity.com/pingid/pingid_service_management/pid_configuring_support_message.html
revdate: January 25, 2024
section_ids:
  about-this-task: About this task
  steps: Steps
  example: Example:
  result: Result:
---

# Configuring the PingID support message

Configure a support message to appear on various authentication screens during the authentication process.

## About this task

|   |                                                                                                                                                                                                                                                                                                                                                                                 |
| - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | PingID Authenticator supports Content Security Policy (CSP) to prevent unverified scripts from running in the PingID environment. CSP-supported browsers will not execute custom scripts defined in the **Admin Message** field.To benefit from the latest security enhancements, always update your web browsers to include the latest security features and security patches. |

## Steps

1. Sign on to the admin console.

2. Go to **Setup → PingID → Configuration**.

3. In the **Support** section, enter a message in the **Admin Message** field to display to your users during authentication.

   |   |                                         |
   | - | --------------------------------------- |
   |   | You can include HTML tags, if required. |

![A screen capture of the Admin Message field, in the Support section of the Configuration window.](_images/qvt1564020527860.png)

### Example:

```
Please contact IT Support helpdesk@your.org if you encounter problems authenticating with PingID.
```

1. Click **Save**.

   ### Result:

   The support message displays on the authentication screens during the authentication process.![A screen capture of a PingID authentication screen, showing a custom support message.](_images/udi1564020528470.png)

   |   |                                                           |
   | - | --------------------------------------------------------- |
   |   | It can take up to two minutes for changes to take effect. |