---
title: Email customization
description: Four email customizations are available:
component: pingid
page_id: pingid:pingid_service_management:pid_email_customization
canonical_url: http://docs.pingidentity.com/pingid/pingid_service_management/pid_email_customization.html
revdate: January 23, 2024
section_ids:
  editing-the-template-for-a-new-authentication-request: Editing the template for a new authentication request
  editing-the-template-for-email-pairing: Editing the template for email pairing
---

# Email customization

Four email customizations are available:

1. Customize the email "From" address to change the default address of `noreply@pingidentity.com` to `noreply@yourdomain.com`.

2. Customize the email "Replyto" address to change the default address of `noreply@pingidentity.com` to `noreply@yourdomain.com`.

3. Customize the email "Subject" line.

   |   |                                                                                                                                   |
   | - | --------------------------------------------------------------------------------------------------------------------------------- |
   |   | To change items 1 to 3 above, sign on to the [Ping Identity Support Portal](https://support.pingidentity.com/s/) and open a case. |

4. Customize the email message body. PingID supplies templates to customize the body of notification mails. To download the templates, see [PingID email templates](https://download.pingidentity.com/public/PingID/PingID-Email-Templates.zip). Download the `.zip` file and extract it. The included `readme.txt` file contains a directory list of templates.

## Editing the template for a new authentication request

Open the `New Email Authentication Request.html` file in a text editor. The template is shown in the following image.

![A screen capture of the email message sent to end users when authenticating. It includes a one-time password.](_images/qvj1582118671068.png)

This template has two variables, `${one-time-passcode}` and `${service-provider}`. You can replace any of the HTML content, as long as you retain the `${one-time-passcode}` variable. The `${service-provider}` and `${current-year}` variables are optional.

|   |                                                                                                                                                             |
| - | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | If you include images in any templates, they must be URL references to publicly available assets. Ping Identity does not host the images used in templates. |

After making your changes, contact [PingID Customer Support](https://www.pingidentity.com/en/support/customer-support.html) to upload the template.

## Editing the template for email pairing

Open the `Email Authentication Pairing.html` file in a text editor. The template is shown in the following image.

![A screen capture of the email message sent to end users when pairing. It contains a one-time passcode.](_images/ljd1582728727349.png)

This template has one mandatory variable, `${one-time-passcode}`. You can replace any of the HTML content, as long as you retain the `${one-time-passcode}` variable. The `${current-year}` variable is optional.

|   |                                                                                                                                                             |
| - | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | If you include images in any templates, they must be URL references to publicly available assets. Ping Identity does not host the images used in templates. |

After making your changes, contact [PingID Customer Support](https://www.pingidentity.com/en/support/customer-support.html) to upload the template.