---
title: Managing a Twilio account
description: Managing a Twilio account includes changing the originating numbers, fallback settings and updating or deleting a custom account.
component: pingid
page_id: pingid:pingid_service_management:pid_managing_twiliio_account
canonical_url: http://docs.pingidentity.com/pingid/pingid_service_management/pid_managing_twiliio_account.html
revdate: January 30, 2024
section_ids:
  about-this-task: About this task
  steps: Steps
---

# Managing a Twilio account

Managing a Twilio account includes changing the originating numbers, fallback settings and updating or deleting a custom account.

## About this task

Managing an account includes:

* Changing active originating numbers and fallback setting (as in [Configuring a Twilio account](pid_configuring_a_twilio_account.html))

* Changing to another account

* Deleting the custom account

## Steps

1. In the PingID admin portal, go to **Setup → PingID → Configuration**.

2. In the **Twilio Account** section, from the **Organization Numbers** list, select at least one originating telephone number to use. ![A screen capture of the Twilio Account section.](../_images/smd1564020513309.png)

3. Manage your Twilio account according to the following table.

   | Option                          | Description                                                                                                                                                                                       |
   | ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   | **Fallback To Default Account** | To default to the Ping Identity Twilio account in the event of an error with your account, in the **Fallback To Default Account** section, select **Enable**. This option is disabled by default. |
   | **Change Account**              | To switch to a different account, click **Change Account**. For more information, see [Configuring a Twilio account](pid_configuring_a_twilio_account.html).                                      |
   | **Ping Identity** radio button  | To delete the active custom account, click the **Ping Identity** radio button.                                                                                                                    |

4. Click **Save**.