---
title: Bypassing a user’s service
description: Bypass the need for a user to authenticate using their secondary authentication method.
component: pingid
page_id: pingid:pingid_user_life_cycle_management:pid_bypassing_users_service
canonical_url: http://docs.pingidentity.com/pingid/pingid_user_life_cycle_management/pid_bypassing_users_service.html
revdate: April 14, 2026
section_ids:
  steps: Steps
  result: Result:
---

# Bypassing a user's service

Bypass the need for a user to authenticate using their secondary authentication method.

If a user of the PingID service doesn't have access to the mobile device that is paired with PingID, you can bypass a user's secondary authentication for a selected duration. At the end of a limited duration, secondary authentication for the user resumes automatically.

## Steps

1. In the PingOne admin portal, go to **Users > Users by Service**.

2. Click the service you want.

   The filtered list displays only the selected service users.

3. For a selected user, click the **Expand** icon to expand the user information for the service.

4. Click the **Edit** icon, then click the **Bypass** toggle.

5. From the list, select the duration to bypass the service.

   Only global administrators can select **Unlimited Time** to bypass the service indefinitely. All other administrators that have bypass permissions are restricted to a maximum period of 3 days.

   |   |                                                                                                                                                                                                         |
   | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   |   | Learn more about the types of administrative roles available in [Assigning administrator roles](http://docs.pingidentity.com/pingone/directory/p1_manage_user_roles.html) in the PingOne documentation. |

6. To enable your bypass setting, click the **Bypass** toggle again.

   When the selected length of time has passed, authentication automatically resumes for the user.

   If you select **Unlimited Time**, the user will never be authenticated using this authentication provider.

   ### Result:

   The bypass becomes active immediately.