---
title: Changing a user’s primary device
description: If you have enabled multiple devices, and a user has more than one device, change the user's primary device from the PingID service.
component: pingid
page_id: pingid:pingid_user_life_cycle_management:pid_changing_users_primary_device
canonical_url: http://docs.pingidentity.com/pingid/pingid_user_life_cycle_management/pid_changing_users_primary_device.html
revdate: January 30, 2024
section_ids:
  steps: Steps
  result: Result:
---

# Changing a user's primary device

If you have enabled multiple devices, and a user has more than one device, change the user's primary device from the PingID service.

## Steps

1. In the PingOne admin portal, go to **Users → Users by Service**.

2. From the list of services, click **PingID**.

3. Click the **Expand** icon to expand the user activity panel for the relevant user. ![Screen capture showing the expanded user activity panel for a user in PingOne. The screen capture shows three expandable sections: Single Sign-On, Provisioning, and PingID.](_images/imr1564020532881.png)

4. Click **PingID** to expand the entry.

5. Click the **Pencil** icon next to the relevant secondary device, and then click **Make Primary**.

6. When prompted, verify that you want to make that specific device the primary device for that user . ![Screen capture of the PingOne admin portal, PingID Devices section, showing the Pencil icon for a Desktop Mac device and the popup menu for the Make Primary, Unpair and Multi-select options when editing a user,](_images/rpk1564020534811.png)

   ### Result:

   The device is promoted to Primary. If Default to Primary is configured for your organization, the user is prompted to authenticate using the selected device by default.

   |   |                                                                           |
   | - | ------------------------------------------------------------------------- |
   |   | The user can still change their device during the authentication process. |