If you forgot or lost your paired device or it is stolen, you might be able to authenticate using a backup device.
Use the Forgot your device? link to get a one-time passcode (OTP) to use to authenticate through email, SMS, or voice message.
If you are unable to access one of your paired devices, click Forgot your device? to see the backup devices available to you. The devices you can use depend on the information available in your organization's directory and can include your personal email or an alternative phone number.
The Forgot your device? link is only available if your organization has enabled this feature and there is a valid backup device for your account.
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Sign on to your account or app.
The Authenticating on... window appears displaying the Forgot your device? link.
Note:If the Forgot your device link is not available, contact your helpdesk to access your account.
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Click Forgot your device?.
The Choose Verification Method window displays a list of the backup devices available to you.
Note:The list of devices available to you depends on the configuration options defined by your organization.
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From the Choose Verification Method list, select the device
or method you want to use to authenticate. Click Next.
You receive an OTP to the device that you selected.
Note:If a push notification is sent to your primary device, the push notification cancels, and a Device Change notification displays on your primary device.
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In the Authentication window, enter the OTP into the passcode
field. Click Sign On.
You see a green check mark, indicating successful authentication, and your access is approved. You are automatically signed on to your application.
