Upgrading your software is essential to maintaining a secure environment that responds to your business needs. This planning guide is intended to supplement your internal upgrade protocols.
If you have questions about your upgrade, post them to our Support Community for expert answers from other Ping users. Tag your questions with the "Upgrade" topic. If you're new to the community, check out Getting Started with Ping Community.
If you have an urgent upgrade request, please open a support ticket in the Support portal.
If this is your first time upgrading Ping products, or if your environment has grown in complexity, we recommend connecting with your account team to ensure you have the right resources in place. Ping Identity and our partners are available to consult on upgrades or even perform them for you as part of a Professional Services engagement.
Ping Identity products are designed using open standards and can be upgraded in any order. However, we recommend that you upgrade one product at a time. Use the following templates to create a separate upgrade plan for each Ping product you use.