Connectors

PingID connector limitations

This section describes the known limitations relating to the PingID Connector, and evaluation of PingID policy.

PingID Connector limitations

  • The PingID Devices page is not available when using the PingID Authentication sub-flow. The Settings button is therefore not displayed on the Authentication screen.

  • The PingID connector only support the English language. Localization is not currently supported.

  • Backup authentication: If a backup authentication configuration is defined in the PingID authentication sub-flow, it overrides any backup configuration defined in a PingID policy.

  • Authentication success message: When authenticating successfully, the Authentication Successful screen appears by default, even if the Show Approved Authentication check box is not selected in PingID policy. This behavior can only be modified by editing the flow.

  • PingID policy rule evaluation: The Evaluate Policy capability does not enforce the following policy rules:

    • Limit push notifications rule

    • Mobile OS version rule

    • Recent authentication from office rule

    • Authentication from company network rule: authenticating device in company offices section

    • Recent authentication from company network rule: authenticating device in company offices section

  • IPv6 address support: If you only have an IPv6 address configured on your local machine, PingID policy is not evaluated.

  • PingID policy log entries: Log entries do not support multiple users authenticating from the same browser. Log entries for transaction details such as IP address, transaction time, and geolocation are overwritten by the last user that authenticates.

  • If you want to disable the OTP fallback or Direct passcode Usage (Use Code button) features, you must disable the relevant feature in the flow settings node in DaVinci, and the Admin portal.