---
title: Known issues and limitations
description: The following are known issues and limitations of the Dropbox Connector.
component: dropbox
page_id: dropbox:release_notes:pf_dropbox_connector_known_issues_and_limitations
canonical_url: https://docs.pingidentity.com/integrations/dropbox/release_notes/pf_dropbox_connector_known_issues_and_limitations.html
revdate: June 11, 2024
---

# Known issues and limitations

The following are known issues and limitations of the Dropbox Connector.

* Single logout (SLO) is not supported.

* User attributes cannot be cleared after they are set.

* Because of API limitations, a user's email cannot be updated until the user has activated their account.

* Because of API limitations, a user cannot suspend or un-suspend until the user has activated their account.

* Because of API limitations, if a user's given name or surname fails to update due to the new value containing unsupported characters (\*|:"<>?), an error might not be reported in the provisioning logs.

* Because of API limitations, a user cannot be added to a group until the user has activated their account.

* The `externalId` attribute is not supported for group provisioning