---
title: Troubleshooting information
description: The following information addresses technical situations that you might encounter after setting up the ID DataWeb Integration Kit.
component: iddataweb
page_id: iddataweb:troubleshooting:pf_iddataweb_ik_troubleshooting_information
canonical_url: https://docs.pingidentity.com/integrations/iddataweb/troubleshooting/pf_iddataweb_ik_troubleshooting_information.html
revdate: June 24, 2024
---

# Troubleshooting information

The following information addresses technical situations that you might encounter after setting up the ID DataWeb Integration Kit.

| Situation                                                                                                                                                                                                                                                                                                                                                                                                                                                              | Information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Using ID DataWeb with PingFederate 11.3 results in the following error:`Refused to load the script 'https://content.maxconnector.com/fp/tags.js?org_id=716kkpe1&api_key=bvrbl1ev61nw7zq7&pageid=verify&session_id=577fa681-da3d-45e0-b982-6fa0841cc2bd' because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-sJyOa0AjeQgjsZDh'". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.` | Update the HTML form template in `$PF_HOME/server/default/conf/templates`.HTML pages implementing ContentSecurityPolicy restrictions might require updating the `script-src` and `image-src` CSP settings when adding the `id_dataweb_device_profiling` JavaScript file to the page. Update `script-src` and `img-src` to include the `https://content.maxconnector.com` and `*.online-metrix.net` host names.For example, PingFederate 11.3 has updated default templates with strict CSP settings. To use the `id_dataweb_device_profiling` JavaScript file with PingFederate 11.3 default templates, update the following line in the template's CSP settings:```
<meta http-equiv="Content-Security-Policy" content="script-src 'self' 'nonce-$CSPNonce'; style-src 'self'; img-src 'self'; font-src 'self';" />
```Updated line:```
<meta http-equiv="Content-Security-Policy" content="script-src 'self' 'unsafe-inline' https://content.maxconnector.com *.online-metrix.net; style-src 'self'; img-src 'self' https://content.maxconnector.com *.online-metrix.net; font-src 'self';" />
``` |