---
title: Troubleshooting information
description: The following information addresses technical situations that you might encounter after setting up the PingOne Risk Integration Kit.
component: pingone
page_id: pingone:pingone_risk_integration_kit:pf_p1_risk_ik_troubleshooting_information
canonical_url: https://docs.pingidentity.com/integrations/pingone/pingone_risk_integration_kit/pf_p1_risk_ik_troubleshooting_information.html
revdate: June 28, 2024
---

# Troubleshooting information

The following information addresses technical situations that you might encounter after setting up the PingOne Risk Integration Kit.

| Situation                                                                                                                                                                | Information                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Include Device Profile** is selected in the adapter configuration, but the device profile does not affect the risk result or appear in the response from PingOne Risk. | When this setting is enabled, it is possible for an error to prevent the device profile from reaching PingOne Risk.Because PingOne Risk considers the device profile to be optional, it still successfully returns a risk evaluation to the adapter. The adapter logs a warning in the PingFederate error log about the missing device profile and returns a "success" result to the authentication policy. As a result, the process succeeds but no device profile information is available.To address the problem generating or sending the device profile, review the steps in [Integrating device profiling](pf_p1_risk_ik_integrating_device_profiling.html). Make sure you have completed the correct set of steps (authentication page vs. web application) and completed the steps exactly as described. |