---
title: ServiceNow Provisioner
description: The PingFederate ServiceNow Provisioner allows PingFederate to integrate with ServiceNow for user provisioning and single sign-on (SSO).
component: servicenow
page_id: servicenow::pf_servicenow_connector
canonical_url: https://docs.pingidentity.com/integrations/servicenow/pf_servicenow_connector.html
revdate: July 8, 2024
section_ids:
  features: Features
  intended-audience: Intended audience
  system-requirements: System requirements
---

# ServiceNow Provisioner

The PingFederate ServiceNow Provisioner allows PingFederate to integrate with ServiceNow for user provisioning and single sign-on (SSO).

## Features

* Manages users in ServiceNow based on changes in an external data store that is attached to PingFederate.

  * Creates, updates, and disables users.

  * Allows you to enable the create, update, and disable capabilities independently.

  * Allows you to provision disabled users.

* Browser-based single sign-on (SSO) and single logout (SLO) initiated by the service provider (SP) or identity provider (IdP).

* Pre-populates some connection settings with the included quick connection template and SAML metadata file.

## Intended audience

This document is intended for PingFederate administrators.

Before you start, you should be familiar with the following:

* The following sections of the PingFederate documentation:

  * [Identity provider SSO configuration](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/pf_ident_provid_sso_config.html)

  * [Datastores](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_managedatasourcestasklet_managedatasourcesstate.html)

  * [Managing digital signing certificates and decryption keys](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_certmanagementtasklet_dsigsigningcert_certmanagementstate.html)

  * [SP connection management](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/pf_sp_connect_management.html)

  * [Configuring outbound provisioning](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spconnectionconfigtasklet_saasprovisioningstate.html)

  * [Configuring outbound provisioning settings](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_protocolsettingstasklet_saasglobalprovisioningsettingsstate.html)

* The following sections of the ServiceNow documentation:

  * [User administration](https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/roles/concept/c_UserAdministration.html)

  * [External single sign-on (SSO)](https://docs.servicenow.com/bundle/vancouver-platform-security/page/integrate/single-sign-on/concept/c_MultipleProviderSingleSignOn.html)

* [Known issues and limitations](release_notes/pf_servicenow_connector_known_issues_and_limitations.html) for this integration.

## System requirements

* PingFederate 9.0 or later.

* To allow PingFederate to make outbound connections to the ServiceNow API, you might need to whitelist the following domain in your firewall:

  * https\://*yourinstance*.service-now\.com

  * https\://*yourinstance*.servicenowservices.com

* Administrator access to a ServiceNow instance running one of the following versions:

  * Vancouver

  * Utah

  * Tokyo

  * San Diego

  * Rome

  * Quebec

  * Paris

  * Orlando

  * New York

  * Madrid

  * London