---
title: Configuring provisioning
description: To allow PingFederate to manage users in ServiceNow, create a user to represent PingFederate in ServiceNow, and then create a service provider connection.
component: servicenow
page_id: servicenow:setup:pf_servicenow_connector_configuring_provisioning
canonical_url: https://docs.pingidentity.com/integrations/servicenow/setup/pf_servicenow_connector_configuring_provisioning.html
revdate: July 8, 2024
section_ids:
  steps: Steps
---

# Configuring provisioning

To allow PingFederate to manage users in ServiceNow, create a user to represent PingFederate in ServiceNow, and then create a service provider connection.

## Steps

1. In your ServiceNow instance, check that every user, even those not targeted for provisioning, has a `Username` attribute set.

   The connector uses this attribute for synchronization with the data store.

2. If you want PingFederate to manage the departments or locations assigned to users in ServiceNow, merge any duplicate `department` or `location` objects with different capitalization, such as `Accounting` and `accounting`.

   For more information, see [Known issues and limitations](../release_notes/pf_servicenow_connector_known_issues_and_limitations.html).

3. Complete the steps in [Adding the Ping Identity provisioning role in ServiceNow](pf_servicenow_connector_adding_the_ping_identity_provisioning_role_in_servicenow.html).

4. Complete the steps in [Creating a provisioning user in ServiceNow](pf_servicenow_connector_creating_a_provisioning_user_in_servicenow.html).

5. Complete the steps in [Creating a provisioning connection](pf_servicenow_connector_creating_a_provisioning_connection.html).