---
title: Creating a provisioning connection
description: To allow PingFederate to manage users in ServiceNow, configure a service provider (SP) connection.
component: servicenow
page_id: servicenow:setup:pf_servicenow_connector_creating_a_provisioning_connection
canonical_url: https://docs.pingidentity.com/integrations/servicenow/setup/pf_servicenow_connector_creating_a_provisioning_connection.html
revdate: July 8, 2024
section_ids:
  steps: Steps
---

# Creating a provisioning connection

To allow PingFederate to manage users in ServiceNow, configure a service provider (SP) connection.

## Steps

1. On the **Identity Provider** screen, in the **SP Connections** area, open an existing connection or create a new one as follows:

   1. Click **Create new**.

   2. On the **Connection Template** screen, select **Use a template for this connection**.

   3. In the **Connection Template** list, select **ServiceNow Connector**.

   4. Click **Choose File**, select the `servicenow-saml-metadata.xml` file from the ServiceNow Provisioner `.zip` archive, and then click **Open**. Click **Next**.

2. On the **Connection Type** screen, select **Outbound Provisioning** and clear any unwanted types. Click **Next**.

3. On the **General Info** screen, in the **Partner's Entity ID**, **Connection Name**, and **Base URL** fields, change *yourinstance* to your ServiceNow instance name. Click **Next**.

4. On the **Outbound Provisioning** screen, configure the provisioning target and channel.

   See [Configuring outbound provisioning](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_spconnectionconfigtasklet_saasprovisioningstate.html) in the PingFederate documentation.

   1. Click **Configure Provisioning**.

   2. On the **Target** screen, in the **Administrator Username** and **Administrator Password** fields, enter the credentials for the user that you created in [Creating a provisioning user in ServiceNow](pf_servicenow_connector_creating_a_provisioning_user_in_servicenow.html).

      |   |                                                                                        |
      | - | -------------------------------------------------------------------------------------- |
      |   | PingFederate verifies the credentials when you activate the channel and SP connection. |

   3. In the **ServiceNow URL** field, enter the URL of your ServiceNow instance. For example, `https://yourinstance.service-now.com`.

   4. Under **Provisioning Options**, customize the provisioning connector actions as shown in [Provisioning options reference](pf_servicenow_connector_provisioning_options_reference.html). Click **Next**.

   5. On the **Manage Channels** screen, create a channel. Click **Done**.

   See [Managing channels](https://docs.pingidentity.com/pingfederate/latest/administrators_reference_guide/help_saasmanagementtasklet_saasmanagementstate.html) in the PingFederate documentation.

   1. On the **Outbound Provisioning** screen, click **Next**.

5. On the **Activation and Summary** screen, above the **Summary** section, turn on the connection. Click **Save**.