---
title: Creating a provisioning user in ServiceNow
description: To allow PingFederate to connect to ServiceNow, create a provisioning user in ServiceNow.
component: servicenow
page_id: servicenow:setup:pf_servicenow_connector_creating_a_provisioning_user_in_servicenow
canonical_url: https://docs.pingidentity.com/integrations/servicenow/setup/pf_servicenow_connector_creating_a_provisioning_user_in_servicenow.html
revdate: July 8, 2024
section_ids:
  steps: Steps
---

# Creating a provisioning user in ServiceNow

To allow PingFederate to connect to ServiceNow, create a provisioning user in ServiceNow.

## Steps

1. In your ServiceNow instance, create the user credentials that PingFederate will use to connect.

   1. Go to **User Administration > Users**. Click **New**.

   2. In the **New Record** window, in the **User ID** field, enter `ping_identity_provisioning_solution_user`.

   3. In the **Password** field, enter a password of your choosing.

   4. Select the **Web service access only** and **Internal integration user** check boxes.

   5. Click **Submit**.

2. Assign the provisioning role to the user.

   1. In your ServiceNow instance, go to **User Administration > Users** and click the newly created user.

   2. On the **Roles** tab, click **Edit**.

   3. In the **Collection** field, search for the `x_pir_ping_prov.ping_identity_provisioning_role` role.

   4. Click the right arrow to add it to the **Roles** list.

   5. Click **Save**.