---
title: Provisioning options reference
description: The following are setting descriptions for the ServiceNow provisioning capabilities.
component: servicenow
page_id: servicenow:setup:pf_servicenow_connector_provisioning_options_reference
canonical_url: https://docs.pingidentity.com/integrations/servicenow/setup/pf_servicenow_connector_provisioning_options_reference.html
revdate: July 8, 2024
---

# Provisioning options reference

The following are setting descriptions for the ServiceNow provisioning capabilities.

| Field Name                   | Description                                                                                                                                                                                     |
| ---------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **User Create**              | * Selected (default)

  PingFederate creates users in ServiceNow.

* Cleared

  PingFederate does not create users in ServiceNow.                                                               |
| **User Update**              | - Selected (default)

  PingFederate updates existing users in ServiceNow.

- Cleared

  PingFederate does not update existing users in ServiceNow.                                             |
| **User Disable**             | * Selected (default)

  PingFederate disables users in ServiceNow.

* Cleared

  PingFederate does not disable users in ServiceNow.                                                             |
|                              | 

If any of the above options are cleared, PingFederate logs a warning in the user workflow section of the provisioner.log file when the related action fails.                          |
| **Provision Disabled Users** | - Selected

  PingFederate creates users in ServiceNow with a "disabled" status.

- Cleared (default)

  If a user has a "disable" status, PingFederate does not create the user in ServiceNow. |