---
title: Troubleshooting
description: The following solutions address common situations you might encounter with the Symantec VIP integration kit:
component: symantec-vip
page_id: symantec-vip::pf_symantec_vip_ik_troubleshooting
canonical_url: https://docs.pingidentity.com/integrations/symantec-vip/pf_symantec_vip_ik_troubleshooting.html
revdate: June 24, 2025
---

# Troubleshooting

The following solutions address common situations you might encounter with the Symantec VIP integration kit:

| Situation                                                                                                               | Recommendation                                                                                                                                         |
| ----------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ |
| You receive an error in the `server.log` file that says **Operation not allowed in current user status**.               | The user is disabled. Enable the user account in Symantec VIP and try again.                                                                           |
| You receive an error in the `server.log` file that says **No credentials available for reset, failing authentication**. | The user doesn't have any standard credentials available. Have the user install the Symantec VIP mobile app or use an SMS or voice credential instead. |