---
title: Resetting credentials as a user
description: Users can reset their own credentials after failing to authenticate twice in a row.
component: symantec-vip
page_id: symantec-vip:user_credential_management:pf_symantec_vip_ik_resetting_credentials_as_a_user
canonical_url: https://docs.pingidentity.com/integrations/symantec-vip/user_credential_management/pf_symantec_vip_ik_resetting_credentials_as_a_user.html
revdate: June 24, 2025
section_ids:
  steps: Steps
---

# Resetting credentials as a user

Users can reset their own credentials after failing to authenticate twice in a row.

## Steps

1. Open the VIP Access app on your mobile device.

2. Start the PingFederate authentication flow by signing on to the first-factor authentication adapter.

   For example, this could be an HTML Form Adapter or OpenToken Adapter instance.

3. On the Symantec VIP IdP adapter, sign on with the same username and password.

4. On the **Reset your VIP credential** page, in the **First Security Code** field, enter the security code shown on your VIP Access mobile app or physical VIP security token or card.

   ![The Symantec VIP Adapter credential reset page](_images/credentialResetPage.png)

5. In the **Second Security Code** field, enter the next security code that appears. Click **Submit**.