---
title: User and group management
description: The Zendesk Provisioner synchronizes users and groups from your datastore to Zendesk. The following describes the behavior of each provisioning capability.
component: zendesk
page_id: zendesk::pf_zendesk_connector_user_and_group_management
canonical_url: https://docs.pingidentity.com/integrations/zendesk/pf_zendesk_connector_user_and_group_management.html
revdate: June 17, 2024
section_ids:
  synchronizing-existing-users: Synchronizing existing users
  user-provisioning: User provisioning
  user-updates: User updates
  user-deprovisioning: User deprovisioning
  synchronizing-existing-groups: Synchronizing existing groups
  group-provisioning: Group provisioning
  group-name-updates: Group name updates
  group-membership-updates: Group membership updates
  group-deletion: Group deletion
---

# User and group management

The Zendesk Provisioner synchronizes users and groups from your datastore to Zendesk. The following describes the behavior of each provisioning capability.

|   |                                                                                                                                                                                                                 |
| - | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | You can configure the following capabilities and specify which users to provision when you get to the [Creating a connection](setup/pf_zendesk_connector_creating_a_connection.html) part of the setup process. |

## Synchronizing existing users

PingFederate synchronizes users based on the `email` attribute in Zendesk. If a user already exists in your datastore and Zendesk, mapping this attribute correctly links the two records together.

For example:

* In Zendesk, Janet's `email` is `jsmith@example.com`.

* In your datastore, Janet's `mail` is `jsmith@example.com`.

* On the **Attribute Mapping** tab of your provisioning connection configuration, map the `email` attribute to `mail`.

* When the provisioning connector runs, the datastore user is provisioned with a `email` of `jsmith@example.com`. That matches Janet's existing `email` in Zendesk, so her information in the datastore is synchronized to her Zendesk account.

## User provisioning

PingFederate provisions users when any of the following happens:

* A user is added to the datastore group or filter that is targeted by the provisioning connector.

* A user with `disabled` status is added to the datastore group or filter that is targeted by the provisioning connector, and the**Provision disabled users** provisioning option is enabled. This feature is not available in all provisioning connector versions.

You can define which users PingFederate targets for provisioning on the **Source Location** tab of your provisioning connection configuration.

## User updates

PingFederate updates users when a user attribute changes in your datastore.

You can define which attributes PingFederate monitors for changes on the **Attribute Mapping** tab of your provisioning connection configuration.

## User deprovisioning

PingFederate deprovisions users when any of the following happens:

* A user is deleted from the user store.

* A user is disabled in the user store.

* A user is removed from the datastore group or filter that is targeted by the provisioning connector.

The **Remove User Action** setting in the connection configuration determines whether the deprovisioning action disables or deletes the user.

## Synchronizing existing groups

PingFederate synchronizes groups from the datastore to the target service based on the group name.

For example:

* In Zendesk, there is a group is named `Accounting`.

* In your datastore, there is a group with a `CN` of `Accounting`.

* When the provisioning connector runs, the two groups are synchronized.

## Group provisioning

PingFederate provisions groups when a group is added to the datastore filter that is targeted by the provisioning connector.

You can define which groups PingFederate targets for provisioning and monitors for changes on the **Source Location** tab in your provisioning connection configuration.

## Group name updates

PingFederate renames groups when they are renamed in the datastore.

## Group membership updates

PingFederate updates group memberships when memberships change in the datastore, whether the change is in the group's properties or a user's properties.

Group memberships in the datastore overwrite the group memberships in Zendesk.

## Group deletion

PingFederate deletes groups when any of the following happens:

* The group is deleted in the datastore.

* The group is removed from the datastore group or filter that is targeted by the provisioning connector.

|   |                                                     |
| - | --------------------------------------------------- |
|   | Group deletions are permanent and cannot be undone. |