---
title: Provision existing user accounts on Zendesk
description: When configuring the connector, make sure that the value mapped to the email attribute matches the existing Zendesk user's email address exactly as it appears in Zendesk.
component: zendesk
page_id: zendesk:setup:pf_zendesk_connector_provision_existing_user_accounts_on_zendesk
canonical_url: https://docs.pingidentity.com/integrations/zendesk/setup/pf_zendesk_connector_provision_existing_user_accounts_on_zendesk.html
revdate: June 17, 2024
---

# Provision existing user accounts on Zendesk

When configuring the connector, make sure that the value mapped to the `email` attribute matches the existing Zendesk user's email address exactly as it appears in Zendesk.

For example, on the **Attribute Mapping** tab, the user's `email` attribute on Zendesk is mapped to the user `mail` attribute in your LDAP. This will synchronize a user that already exists on Zendesk with an `email` address in Zendesk of `john.smith@mydomain.com`. In this case, the user's `mail` attribute in LDAP would also have to be `john.smith@mydomain.com`.

When the Zendesk connector provisions for the first time, this address is used to synchronize the user in your LDAP data store with the user in Zendesk.