---
title: Supported attributes reference
description: The following table consists of the attributes that can be mapped on a user during provisioning.
component: zendesk
page_id: zendesk:setup:pf_zendesk_connector_supported_attributes_reference
canonical_url: https://docs.pingidentity.com/integrations/zendesk/setup/pf_zendesk_connector_supported_attributes_reference.html
revdate: June 17, 2024
---

# Supported attributes reference

The following table consists of the attributes that can be mapped on a user during provisioning.

| Attribute               | Description                                                                                                                                                                                                                  |
| ----------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `email`                 | The primary email address of the user.

An update to the email attribute will make the new email as primary and leave the old email as secondary.                                                                    |
| `external_id`           | A unique id you can set on a user.                                                                                                                                                                                           |
| `name`                  | The name of the user                                                                                                                                                                                                         |
| `alias`                 | An Agent's alias that is displayed visible by end-user type users.                                                                                                                                                           |
| `custom_role_id`        | The if of the custom role for the user. The id of a custom role can be obtained from Zendesk after creating it.                                                                                                              |
| `details`               | Any details you wish to store about the user.                                                                                                                                                                                |
| `locale_id`             | The id of the user's locale. The id of a locale can be obtained from Zendesk.                                                                                                                                                |
| `moderator`             | Designates whether the user has forum moderation capabilities. Acceptable options include: "true" or "false".                                                                                                                |
| `notes`                 | A general note field for the user.                                                                                                                                                                                           |
| `only_private_comments` | Designates whether the user can only create private comments. Acceptable options include: "true" or "false".                                                                                                                 |
| `organization_id`       | The id of the organization this user is associated with. The id of an organization can be obtained from Zendesk after creating it.Example: An organization called "`Employee`" may have an id that looks like "`187178237`". |
| `phone`                 | The primary phone number of a user.                                                                                                                                                                                          |
| `role`                  | The role of the user in Zendesk. Acceptable options include: "end-user", "agent" and "admin".                                                                                                                                |
| `signature`             | The user's signature. Only available for agents and admins.                                                                                                                                                                  |
| `tags`                  | A multi value attribute representing all the user's tags. Tags will only be present if your account has user tagging enabled.                                                                                                |
| `ticket_restriction`    | Specifies which tickets the user has access to. Possible values are: "organization", "groups", "assigned", "requested", null.                                                                                                |
| `time_zone`             | The user's time zone.                                                                                                                                                                                                        |
| `verified`              | Designates if the user's identity has been verified. Acceptable options include: "true" or "false".                                                                                                                          |