---
title: Troubleshooting
description: This section covers troubleshooting for common issues with PingAccess.
component: pingaccess
version: 8.1
page_id: pingaccess:troubleshooting:pa_troubleshooting
canonical_url: https://docs.pingidentity.com/pingaccess/9.1/troubleshooting/pa_troubleshooting.html
llms_txt: https://docs.pingidentity.com/pingaccess/llms.txt
docs_for_agents: https://developer.pingidentity.com/build-with-ai/docs-for-agents.md
revdate: June 21, 2023
superseded_by: https://docs.pingidentity.com/pingaccess/9.1/troubleshooting/pa_troubleshooting.html
---

# Troubleshooting

This section covers troubleshooting for common issues with PingAccess.

* For more information on how to proceed if you're locked out of the administrative console, see [Administrative SSO lockout](pa_admin_sso_lockout.html).

* For more information on how to use the collect support data tool, see [Collecting support data](pa_collecting_support_data.html).

* For more information on settings that affect the size of the PingAccess cookie, see [Minimizing the PingAccess cookie size](pa_minimizing_the_pa_cookie_size.html).