---
title: Troubleshooting
description: This section covers troubleshooting for common issues with PingAccess.
component: pingaccess
version: 9.0
page_id: pingaccess:troubleshooting:pa_troubleshooting
canonical_url: https://docs.pingidentity.com/pingaccess/9.0/troubleshooting/pa_troubleshooting.html
revdate: June 21, 2023
---

# Troubleshooting

This section covers troubleshooting for common issues with PingAccess.

* For more information on how to proceed if you're locked out of the administrative console, see [Administrative SSO lockout](pa_admin_sso_lockout.html).

* For more information on how to use the collect support data tool, see [Collecting support data](pa_collecting_support_data.html).

* For more information on settings that affect the size of the PingAccess cookie, see [Minimizing the PingAccess cookie size](pa_minimizing_the_pa_cookie_size.html).