---
title: Troubleshooting
description: This section covers troubleshooting for common issues with PingAccess:
component: pingaccess
version: 9.1
page_id: pingaccess:troubleshooting:pa_troubleshooting
canonical_url: https://docs.pingidentity.com/pingaccess/9.1/troubleshooting/pa_troubleshooting.html
revdate: June 16, 2026
---

# Troubleshooting

This section covers troubleshooting for common issues with PingAccess:

* You can find more information about how to proceed if you're locked out of the administrative console in [Administrative SSO lockout](pa_admin_sso_lockout.html).

* Learn more about how to use the collect support data tool in [Collecting support data](pa_collecting_support_data.html).

* Learn more about settings that affect the size of the PingAccess cookie in [Minimizing the PingAccess cookie size](pa_minimizing_the_pa_cookie_size.html).

* You can find more information about distributed tracing and OpenTelemetry in [Distributed tracing](pa_distributed_tracing.html).