---
title: Running the collect-support-data tool
description: Run the collect-support-data tool.
component: pingauthorize
version: 10.1
page_id: pingauthorize:troubleshooting_pingauthorize_server:paz_run_collect_support_data_tool
canonical_url: https://docs.pingidentity.com/pingauthorize/10.1/troubleshooting_pingauthorize_server/paz_run_collect_support_data_tool.html
revdate: February 28, 2025
section_ids:
  steps: Steps
  example: Example:
---

# Running the collect-support-data tool

## Steps

1. Run the `collect-support-data` tool.

   Make sure to include the host, port number, bind DN, and bind password.

   ### Example:

   ```
   <PingAuthorize>/bin/collect-support-data \
     --hostname <host> \
     --port <port> \
     --bindDN "cn=<dn>" --bindPassword <password>
   ```

2. Email the generated `.zip` archive to your authorized support provider.