---
title: Providing information for support cases
description: If you are unable to fully diagnose with the server, contact your authorized support provider for assistance.
component: pingauthorize
version: 11.0
page_id: pingauthorize:troubleshooting_pingauthorize_server:paz_provide_info_support_cases
canonical_url: https://docs.pingidentity.com/pingauthorize/11.0/troubleshooting_pingauthorize_server/paz_provide_info_support_cases.html
revdate: August 28, 2023
---

# Providing information for support cases

If you are unable to fully diagnose with the server, contact your authorized support provider for assistance.

To ensure that a problem can be addressed as quickly as possible, provide all of the information that the support personnel might need to understand the underlying cause. Run the `collect-support-data` tool, and then send the generated `.zip` file to your authorized support provider.

|   |                                                                                                                                          |
| - | ---------------------------------------------------------------------------------------------------------------------------------------- |
|   | It is good practice to run this tool and send the `.zip` file to your authorized support provider before you take any corrective action. |