PingDirectory

Troubleshooting a multiple correlation entry error

When using secondary store adapters in PingAuthorize or correlated Lightweight Directory Access Protocol (LDAP) data views with the System for Cross-domain Identity Management (SCIM) 2 implementation in PingDirectory or PingDirectoryProxy, an error is displayed in the SCIM 2 response to the user request if multiple entries have a secondary correlation attribute value that matches the primary correlation attribute value. The error is applicable to each product.

There are three options for resolving this error:

  • Configure one or more correlation attribute pairs on the secondary store adapter or correlated LDAP data view so that for each primary entry, there is only one other entry with matching secondary correlation attribute values. This is the recommended option.

  • Modify the server data so that for each primary entry, there is only one other entry with a matching secondary correlation attribute value.

    Because this option requires making changes to individual entries, it is not efficient for larger servers.

  • Remove the secondary store adapter or correlated LDAP data view.

    Because this option involves complete removal of the feature, only do it if the other options do not resolve the error.