---
title: Troubleshooting data store issues
description: Resolve PingFederate data store issues related to failing to establish a connection to a data store and directory.
component: pingfederate
version: 13.0
page_id: pingfederate:administrators_reference_guide:pf_troubleshooting_data_store_issue
canonical_url: https://docs.pingidentity.com/pingfederate/13.0/administrators_reference_guide/pf_troubleshooting_data_store_issue.html
revdate: July 5, 2022
---

# Troubleshooting data store issues

Resolve PingFederate data store issues related to failing to establish a connection to a data store and directory.

**Data store connection problems and solutions**

| Problem                                                                  | Solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| ------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| When setting up the JDBC data store, a connection cannot be established. | Verify that the proper drivers and connectors have been installed.Also, verify the connection URL, user name, and password. If unsuccessful, contact your database administrator.For more information, see [Configuring a JDBC connection](pf_configuring_jdbc_connection.html).                                                                                                                                                                                                                     |
| Cannot connect to a Directory Service with the LDAP protocol.            | Verify the connection URL, port, principal, and credentials. If unsuccessful, contact your system administrator. For more information, see [Configuring an LDAP connection](help_datasourcetasklet_ldapconfigstate.html).If using LDAPS, ensure the LDAP server's SSL certificate is signed by a trusted certificate authority or is imported into PingFederate. For more information, see [Manage trusted certificate authorities](help_certmanagementtasklet_trustedcas_certmanagementstate.html). |