---
title: Troubleshooting registration and profile management issues
description: Certain browser extensions and their default settings can block a user's alternative authentication options configured to display on a third-party registration and profile management page. Review what browser a user currently employs and, if necessary, disable and fine-tune the extension settings of the browser.
component: pingfederate
version: 13.1
page_id: pingfederate:administrators_reference_guide:pf_troubleshoot_registra_profile_management_issues
canonical_url: https://docs.pingidentity.com/pingfederate/13.1/administrators_reference_guide/pf_troubleshoot_registra_profile_management_issues.html
llms_txt: https://docs.pingidentity.com/pingfederate/llms.txt
docs_for_agents: https://developer.pingidentity.com/build-with-ai/docs-for-agents.md
revdate: July 5, 2022
section_ids:
  about-this-task: About this task
  steps: Steps
---

# Troubleshooting registration and profile management issues

Certain browser extensions and their default settings can block a user's alternative authentication options configured to display on a third-party registration and profile management page. Review what browser a user currently employs and, if necessary, disable and fine-tune the extension settings of the browser.

## About this task

Consider the following example. You have enabled third-party identity providers (IdP) to provide users with an alternative authentication option. Because you have enabled profile management, users can connect and disconnect their accounts with the third-party identity providers on the profile management page. However, some users are reporting that they do not see any such options on the sign-on page and the profile management page. The following screen captures illustrate what they see.

![A screen capture of a third-party identity provider sign-on page.](_images/ufd1564003631002.jpg)![A screen capture of a third-party identity provider profile management page.](_images/dtl1564003631659.jpg)

Browser extensions, particularly those designed to block ads or social network components, might block the user interface elements representing the third-party identity providers you enabled.

## Steps

* Verify if users are using browser extensions that might have caused this issue. Disable or fine-tune the browser extension to resolve the issue.