---
title: Authenticate with PingID mobile app
description: Pair PingID mobile app with the account, site or app that you want to access securely with multi-factor authentication.
component: pingid-user-guide
page_id: pingid-user-guide:getting_started:ma_gs_authenticate_with_pingid
canonical_url: https://docs.pingidentity.com/pingid-user-guide/getting_started/ma_gs_authenticate_with_pingid.html
section_ids:
  pairing-the-pingid-mobile-app: Pairing the PingID mobile app
  1-download-the-pingid-mobile-app: 1. Download the PingID mobile app
  2-scan-the-qr-code-or-enter-the-pairing-key: 2. Scan the QR code or enter the pairing key
  3-complete-pairing: 3. Complete pairing
  securely-authenticate-with-pingid-mobile-app: Securely authenticate with PingID mobile app
  receive-an-authentication-request: Receive an authentication request
  approve-the-request-or-enter-the-passcode: Approve the request or enter the passcode
---

# Authenticate with PingID mobile app

Pair PingID mobile app with the account, site or app that you want to access securely with multi-factor authentication.

Pairing creates a trust relationship between your PingID mobile app and your organization, so you can the mobile app to authenticate.

## Pairing the PingID mobile app

### 1. Download the PingID mobile app

Get PingID mobile app from the Apple App Store or Google Play Store, and allow all requested permissions.

### 2. Scan the QR code or enter the pairing key

Scan the QR code or enter the pairing key provided by your organization, site, or app.

\<link to what is a QR code and where to find it>

![Add a New Device window showing authentication methods that are available to add.](../secure_authentication_with_pingid/_images/lcz1668089066706.png)

The new entry appears in the **Authentication** tab.

![List of organizations, sites and apps that are paired with the PingID mobile app, showing the new entry that you just paired.](_images/ListOfOrganizations.png)

### 3. Complete pairing

Either:

|                                                                                                                                                                                |                                                                                                   |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------- |
| Approve the authentication request in the app.                                                                                                                                 | Enter the current passcode shown in the app.                                                      |
| ![Authentication screen, showing the user's location and prompting the user to Approve or Deny the request](../secure_authentication_with_pingid/_images/nyc1708852675637.png) | ![Current passcode for the organization, site or app that you are pairing.](_images/PID_Code.png) |

Once done, your device is paired and ready for secure authentication.

## Securely authenticate with PingID mobile app

## Receive an authentication request

When you try to access your organization, site, or app, you'll receive a notification in the PingID mobile app.

## Approve the request or enter the passcode

Approve the request by either:

* Tapping **Approve** in the notification

* Authenticate using your biometrics (fingerprint or face ID)

* Enter the passcode shown in the app before it expires.