---
title: Pairing and sharing your Creds
description: To start receiving Creds, you first need to pair your PingID mobile app with an issuer (for example, your employer). To receive Creds from more than one issuer, you must pair your app with each issuer separately.
component: pingid-user-guide
page_id: pingid-user-guide:manage_and_share_creds:pid_c_pairing_and_sharing_creds
canonical_url: https://docs.pingidentity.com/pingid-user-guide/manage_and_share_creds/pid_c_pairing_and_sharing_creds.html
revdate: January 12, 2025
section_ids:
  how-do-i-pair-creds: How do I pair Creds?
  before-you-begin: Before you begin
  steps: Steps
  how-do-i-receive-creds: How do I receive Creds?
  before-you-begin-2: Before you begin
  steps-2: Steps
  how-do-i-share-my-creds: How do I share my Creds?
  steps-3: Steps
  can-i-backup-or-move-my-creds-to-a-new-device: Can I backup or move my Creds to a new device?
---

# Pairing and sharing your Creds

## How do I pair Creds?

To start receiving Creds, you first need to pair your PingID mobile app with an issuer (for example, your employer). To receive Creds from more than one issuer, you must pair your app with each issuer separately.

## Before you begin

Before pairing, make sure you have:

* A biometrics lock, such as face or fingerprint ID, or a PIN defined on your mobile device.

* A QR code or link from the issuing organization.

## Steps

To pair Creds:

1. In PingID mobile app, tap **Scan**.

2. Scan the QR code provided by the issuer.

3. Accept all the permissions requested. They allow PingID to send notifications and use the camera to scan QR codes for receiving and sharing Creds.

4. Enter your mobile device PIN or biometrics to complete the pairing process.

## How do I receive Creds?

You'll be notified on your mobile device whenever you receive new Creds from an issuer.

## Before you begin

To receive Creds, you must first pair your mobile device with the issuer of those Creds.

## Steps

1. To see your new Creds, navigate to the **Creds** tab.

2. To view Creds details, tap the Creds that you want to view.

   New Creds are labeled 'New' for the first 24 hours, or until they are opened.

## How do I share my Creds?

## Steps

1. If you're asked to share your Creds the requester issuer will display a QR code. Open PingID mobile app, tap **Scan**, and scan the QR code.

2. Review the Creds details.

   * Required fields are pre-selected and can't be removed.

   * Optional fields are listed under an **Optional** heading. Select the checkbox next to any optional field that you want to include when sharing the Creds.

3. To send the selected information to the requesting organization, tap **Share**.

## Can I backup or move my Creds to a new device?

Creds are stored securely on a single device and cannot be backed up or transferred manually. If you need to move your Creds to a new device or reinstall the PingID mobile app, you'll need to have your Creds reissued.

To do that, contact the issuer's support team. They can help you pair your new device and reissue Creds to that device.