PingID End User Guide

Managing your PingID settings for iPhone

Manage your PingID mobile app using recommended device settings.

When installing PingID mobile app, you will be asked to allow PingID to access device settings, such as your device camera. You might also be asked to share your location if required by your organization’s policy. The settings requested are needed for PingID to work correctly. The name and location of settings might vary slightly depending on your version of iOS.

  • We recommend that you accept the default settings when installing PingID.

  • The PingID mobile app uses the language that’s defined in your device’s mobile OS settings unless it is not one of the supported languages. If the defined language is not supported, the app defaults to English.

Enabling PingID notification settings for iPhone

Enable pop-ups and notifications to ensure PingID mobile app notifies you when you need to authenticate.

About this task

You can choose to enable notifications from PingID mobile app even when the Do Not Disturb settings are set to Priority Only on your device. If you need to temporarily disable pop-ups, you can do so from your PingID mobile app settings.

Steps

  1. On your iOS device, go to Settings → PingID → Notifications.

  2. To enable notifications, tap Allow Notifications.

  3. Enable any of the following notification options:

    Option Description

    Show in Notification Center

    Tap to display all PingID mobile app notifications in the Notification Center.

    Sounds

    Tap to enable a sound to be heard when a PingID mobile app notification is received.

    Badge App Icon

    Tap to display a marker on the PingID mobile app icon if it has a notification for you.

    Show on Lock Screen

    Tap to show a PingID notification on your lock screen, if the screen is locked when the notification is received.

    Alert Style When Unlocked

    Defines how notifications are displayed when your phone is unlocked. Banners is recommended.

Enabling PingID mobile app permissions for iPhone

We recommend enabling all PingID mobile app permissions.

About this task

If you accept all pop-up requests when you install PingID mobile app, all required permissions are enabled by default. If you need to enable them at a later date, you can do so through the PingID mobile app settings on your device.

Steps

  1. On your device, go to Settings → PingID.

    Result:

    The PingID mobile app settings are shown.

  2. Tap the relevant slider to On to enable any of the following settings:

    Option Description

    Tap Location, then select While Using the App

    Enable PingID mobile app to access your location information, to enhance security, and enable you to bypass sign on when in authorized locations if enabled by your organization settings.

    Camera

    Allow PingID mobile app to access your camera, so you can scan the QR code when pairing your device.

    Background App Refresh

    Enable PingID mobile app to check for new information in the background in an intelligent and controlled manner.

    Cellular Data

    Enable PingID mobile app swipe or fingerprint authentication to use your phone data when not connected to a Wi-Fi network.

Enabling time-sensitive notifications in Focus Mode

Make sure you receive push notifications from PingID, even when your device is in Focus Mode.

About this task

Time-sensitive notifications are notifications that need your immediate response - such as those you receive from PingID. To ensure you always receive notifications from PingID even when your device is in focus mode, enable time-sensitive notifications on your iOS device.

Steps

  1. On your device, tap Settings → Focus and select the relevant Focus Group.

  2. Under Allowed Notifications, select Apps, and toggle Time Sensitive to On.