---
title: Resetting your desktop app PIN code
description: Details of what to do if you forget the PIN code that you use with your PingID desktop app.
component: pingid-user-guide
page_id: pingid-user-guide:managing_your_devices:pid_resetting_desktop_app_pin_code
canonical_url: https://docs.pingidentity.com/pingid-user-guide/managing_your_devices/pid_resetting_desktop_app_pin_code.html
revdate: April 9, 2024
section_ids:
  about-this-task: About this task
  steps: Steps
---

# Resetting your desktop app PIN code

Details of what to do if you forget the PIN code that you use with your PingID desktop app.

## About this task

If you've forgotten the PIN code you use to access the desktop app, you'll need to contact your organization's support representative and ask them to unpair the desktop app. You'll need to uninstall the app, and then pair it again. You can create a new PIN code during the pairing process.

## Steps

1. Uninstall PingID desktop app.

2. Contact your organization's support representative and ask them to unpair the desktop app.

3. Install PingID desktop app again, and [pair it with your account](../secure_authentication_with_pingid/ug_pid_pairing_pid_desktop_app.html). During the pairing process follow the instructions to create a new PIN code.