---
title: Sending log information
description: Send PingID desktop application event logs to customer support for troubleshooting.
component: pingid-user-guide
page_id: pingid-user-guide:managing_your_devices:pid_send_log_information
canonical_url: https://docs.pingidentity.com/pingid-user-guide/managing_your_devices/pid_send_log_information.html
revdate: June 6, 2024
section_ids:
  about-this-task: About this task
  steps: Steps
  result: Result:
---

# Sending log information

Send PingID desktop application event logs to customer support for troubleshooting.

## About this task

You might have to send PingID desktop application event logs to your customer support team to assist them in troubleshooting issues.

|   |                                                            |
| - | ---------------------------------------------------------- |
|   | If you unpair your device, all log information is deleted. |

## Steps

1. Launch the PingID desktop application and enter your PIN code if required.

2. Click the **Gear** icon.

3. Click **Send Logs**.

   ### Result:

   A confirmation message shows the logs have been sent successfully.

   ![Screen capture showing the Send Logs confirmation message in .](_images/wbq1564021260772.png)

   |   |                                                                                                                                            |
   | - | ------------------------------------------------------------------------------------------------------------------------------------------ |
   |   | If you are asked for your PingID Support ID, it's in the lower right corner of the PingID desktop application after you send the log file. |

   ![Screen capture showing the Support ID in the bottom right corner of the screen.](_images/dqh1564021261331.png)