---
title: Sending event logs
description: Send event logs to customer support.
component: pingid-user-guide
page_id: pingid-user-guide:managing_your_devices:pid_ug_mapp_send_logs
canonical_url: https://docs.pingidentity.com/pingid-user-guide/managing_your_devices/pid_ug_mapp_send_logs.html
revdate: June 6, 2024
page_aliases: ["pid_ug_mapp_send_logs_legacy.adoc"]
section_ids:
  about-this-task: About this task
  steps: Steps
  result: Result:
  result-2: Result:
---

# Sending event logs

Send event logs to customer support.

## About this task

Sending event logs to customer support helps them troubleshoot issues.

## Steps

1. In the PingID mobile app, tap the **Menu** icon (![doo1693736907520](_images/doo1693736907520.png)), and then tap **About**.

   ### Result:

   The **About** screen opens, showing the **Privacy Policy** and **Send Logs** links.

   ![About window showing links to the Send Logs and Privacy Policy](_images/pqj1707216995001.png)

2. Tap the **Send Logs** link.

   ### Result:

   A confirmation message appears, telling you that the logs have been successfully sent to customer support. The Support ID appears below the **Send Logs** link.

   ![Screen capture showing the About screen showing the logs have been sent successfully. The support ID is visible below the Send Logs ID.](_images/asw1708945557255.png)