Moving PingID mobile app authentication to a new device (change device)
If you get a new mobile device, you can move PingID mobile app authentication from your old device to your new device in one action - without having to unpair and then re-pair it.
Before you begin
Before you begin, note the following:
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You should not use the backup and restore feature on your mobile device to move the PingID application to your new device. Although it will transfer the app to your new device, your account will remain paired to your old device, so you won’t be able to authenticate from either device.
In some situations, you might not be able to transfer PingID to your new device directly, such as:
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If this feature is disabled by your organization.
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If you don’t have access to your old phone, or do not start the transfer from within the PingID mobile app of your old phone.
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If you’re not planning to use the PingID mobile app on your new device, but want to use a different authentication method, such as the device’s built-in biometrics.
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If your old device is paired to more multiple organizations located in different data centers.
In these cases, you must manually unpair PingID from your old device and then manually pair PingID with your new device.
If you are unable to access your old device or your device is damaged, lost, or stolen, see A lost or stolen device situation.
About this task
This topic shows you how to transfer PingID mobile app authentication from your old phone to a new one using a QR code found within the app.
Steps
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On your new device, download and install the PingID mobile app.
-
On the device you want to unpair (your old device), open the PingID mobile app, tap the Menu icon (
), and then tap Change Device(
).If your admin has disabled the option, the Change Device option will not be visible in the menu.
Result:
Your old device displays a QR code and pairing key.
-
On your new device, open the PingID mobile app and scan the QR code or enter the pairing key.
Result:
The pairing of your new device is complete, your old device is unpaired, and your organization is added to PingID. To view the organization, tap the Menu icon (
), and then tap Settings.
Result
The next time you sign on to your account or app, you are prompted to authenticate from your new device.
|
After you transfer PingID authentication to your new device, you are no longer able to authenticate on your old device. |