---
title: (Legacy) Unpairing a device
description: If you no longer want to use a device to authenticate with PingID, you need to unpair it.
component: pingid-user-guide
page_id: pingid-user-guide:managing_your_devices:pid_ug_unpair_device
canonical_url: https://docs.pingidentity.com/pingid-user-guide/managing_your_devices/pid_ug_unpair_device.html
revdate: May 23, 2024
section_ids:
  before-you-begin: Before you begin
  about-this-task: About this task
  steps: Steps
  choose-from: Choose from:
  result: Result:
  result-2: Result:
  result-3: Result:
---

# (Legacy) Unpairing a device

If you no longer want to use a device to authenticate with PingID, you need to unpair it.

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| - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
|   | This topic refers to previous versions of PingID device management. You can find instructions for how to manage multiple authentication methods using the latest versions in [Adding and managing authentication methods](pid_manage_devices_from_myaccount.html). |

## Before you begin

If you do not have access to manage your devices from the **My Devices** page, contact your organization's helpdesk to ask your administrator to help you to unpair the device.

If your device is lost, broken, or stolen, and you do not have another device paired with your account, see [Handling a lost, broken, or stolen device situation](pid_ug_a_lost_or_stolen_device_situation.html).

## About this task

You can unpair devices from your account portal **My Devices** page.

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| - | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | If you remove all your paired devices, you might be blocked the next time you try to sign on (unless your organization's configuration allows users to register a new device during authentication). |

## Steps

1. Access your **My Devices** page:

   ### Choose from:

   * During authentication: When the **Authentication** window opens, click **Settings**.

   * From your organization portal: Sign on to your account and in the Avatar menu, click **Devices**.

   * From a link provided by your IT department.

   * (VPN only): From the **Devices** link that appears on your VPN landing page or that you received from your organization.

     ### Result:

     The **My Devices** window opens and lists the devices and their **Authentication Type** paired with your account. The primary device has a green highlight and the **Primary** switch is toggled to the on position.

     ![A screen capture of the My Devices page with a listing of the current devices and their authentication types and an indication of the primary device on the account.](_images/czm1605208684834.png)

2. Click the **Expand** icon (![Screen capture of the Expand Icon](_images/gmi1564020532368.png) ) next to the device you want to remove.

   A message asking you to authenticate with your primary (default) authentication device might appear.

3. Click the **Delete** icon.

   ### Result:

   A dialog appears asking to confirm your removal request.

4. To confirm the removal, click the **Remove** button.

   ### Result:

   The device is removed and no longer appears in the **My Devices** list. If the device was defined as your primary device, the next device appearing in the **My Devices** list is assigned as the primary device by default.

5. Repeat steps 1 to 4 for each device you want to unpair.

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   | - | ----------------------------------------------------------------- |
   |   | If you are unable to unpair a device, contact your administrator. |