---
title: FAQs and troubleshooting PingID mobile app
description: Answers to common questions and troubleshooting tips when using the PingID mobile app
component: pingid-user-guide
page_id: pingid-user-guide:pid_mobile_app:ma_mobile_app_faqs
canonical_url: https://docs.pingidentity.com/pingid-user-guide/pid_mobile_app/ma_mobile_app_faqs.html
revdate: May 11, 2025
---

# FAQs and troubleshooting PingID mobile app

* [My mobile device was stolen](ma_general_faqs.html#MobileAppLostDevice)

* [I can't access my third-party app](ma_general_faqs.html#CantAccessThirdPartyApp)

- [Frequently asked questions](ma_general_faqs.html)

  View best practices and answers to general questions

- [Troubleshooting authentication](ma_troubleshooting_authentication.html)

  Find answers to common issues when authenticating

- [Troubleshooting verification](../verify/pid_troubleshooting_identity_verification.html)

  Find answers to common issues when verifying your identity

- [Troubleshooting Creds](../manage_and_share_creds/pid_troubleshooting_creds.html)

  Find answers to common issues when using Creds