---
title: PingID mobile app help center
description: I forgot my device
component: pingid-user-guide
page_id: pingid-user-guide:pid_mobile_app:ma_pidma_help_center_landing
canonical_url: https://docs.pingidentity.com/pingid-user-guide/pid_mobile_app/ma_pidma_help_center_landing.html
revdate: May 11, 2025
section_ids:
  what-do-you-want-to-do-with-pingid-mobile-app: What do you want to do with PingID mobile app?
  common-questions: Common questions
---

# PingID mobile app help center

## What do you want to do with PingID mobile app?

* [I forgot my device](../secure_authentication_with_pingid/pid_ug_auth_using_backup_device.html)

* [My device was stolen](../managing_your_devices/pid_ug_a_lost_or_stolen_device_situation.html)

- [Authenticate](ma_pingid_authenticate_landing.html)

  Pair, and then securely authenticate with PingID mobile app

- [Verify your identity](../verify/pid_verify_your_identity.html)

  Verify your identity with PingID

- [Manage and share Creds](../manage_and_share_creds/pid_c_manage_and_share_creds.html)

  Pair, receive, and share your digital credentials (Creds)

- [PingID mobile app FAQs](ma_mobile_app_faqs.html)

  Troubleshooting and frequently asked questions about PingID mobile app

## Common questions

* [My mobile device was lost or stolen. What should I do?](../managing_your_devices/pid_ug_a_lost_or_stolen_device_situation.html)

* [How do I move PingID mobile app to a new device?](../managing_your_devices/pid_ug_mapp_transfer_mobile_app_to_different_device.html)

* [Can I move my Creds to a new mobile device?](../manage_and_share_creds/pid_troubleshooting_creds.html)

* [Can I move third-party accounts to a new mobile device?](ma_mobile_app_faqs.html)

* [How can I recover access to my third-party accounts?](ma_troubleshooting_authentication.html)

* [More FAQs and troubleshooting…​](ma_mobile_app_faqs.html)