---
title: Approving a notification message
description: If you have the PingID mobile app running on your mobile device, you might be asked to approve a notification message that is sent to you mobile device so that you can securely access your resources.
component: pingid-user-guide
page_id: pingid-user-guide:pid_mobile_app:pid_mobile_app_approve_notification_auth
canonical_url: https://docs.pingidentity.com/pingid-user-guide/pid_mobile_app/pid_mobile_app_approve_notification_auth.html
revdate: March 3, 2024
section_ids:
  before-you-begin: Before you begin
  about-this-task: About this task
  steps: Steps
  result: Result:
  choose-from: Choose from:
  result-2: Result:
---

# Approving a notification message

If you have the PingID mobile app running on your mobile device, you might be asked to approve a notification message that is sent to you mobile device so that you can securely access your resources.

## Before you begin

Pair PingID mobile app with the relevant account, site, or app.

* Learn more about [pairing your organization with PingID mobile app.](ug_mobile_app_pairing.html)

* Learn more about [pairing a third-party account, site, or app with PingID mobile app.](ma_as_authenticator_app.html)

## About this task

![Animation showing authentication by tapping 'Approve'](_images/nxl1707743478851.gif)

|   |                                                                                                                                                                                                                                                                                                     |
| - | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | The authentication process might vary slightly depending on your organization or third-party account's configuration, as well as your mobile device operating system (OS) version and notification settings. Some devices might give you the option to approve a notification from the lock screen. |

## Steps

1. Sign on to your account or device or access the application that requires authentication.

   ### Result:

   You'll see the **Authenticating** window and an authentication notification request is sent to your mobile device.

   ![Authenticating screen, showing an authentication request has been sent to your phone, and the system is awaiting a response. The Change Device button is also shown.](_images/drn1633954708328.png)

2. On your mobile device, approve the authentication notification message that asks if you are trying to sign on:

   ### Choose from:

   * If PingID mobile app is open, tap **Yes**.

     ![A screen capture of the notification screen including a map showing the location, device type, and browser used by the accessing device, and the option to approve or deny the authentication request by selecting ](_images/etj1707744677574.png)

   * If your phone is locked or PingID mobile app is closed, you might be able to authenticate from the lock screen. Long-tap the notification or swipe down, and then tap **Yes**.

     ![Screenshot of a mobile device locked screen showing a PingID notification indicating you have a new authentication message. A thumbnail image of a map is also visible](_images/lca1708866869142.png)

     ### Result:

     You'll be notified of any next steps to complete authentication and otherwise your access is approved.

     ![A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved. The Close button is also visible, with a counter indicating the window will close automatically after 5 seconds, even if it is not explicitly selected.](_images/vvr1707744442253.png)