--- title: Pairing PingID mobile app with your organization description: "To start using PingID mobile app for secure authentication, you'll need to install it on your mobile device, and then register or \"pair\" it with your account." component: pingid-user-guide page_id: pingid-user-guide:pid_mobile_app:ug_mobile_app_pairing canonical_url: https://docs.pingidentity.com/pingid-user-guide/pid_mobile_app/ug_mobile_app_pairing.html revdate: June 6, 2024 section_ids: before-you-begin: Before you begin about-this-task: About this task steps: Steps result: Result: result-2: Result: result-3: Result: result-4: Result: result-5: Result: related-links: Related links --- # Pairing PingID mobile app with your organization To start using PingID mobile app for secure authentication, you'll need to install it on your mobile device, and then register or "pair" it with your account. ## Before you begin 1. Install PingID mobile app on your device from the relevant app store: * [iOS](https://apps.apple.com/us/app/pingid/id891247102) * [Android](https://play.google.com/store/apps/details?id=prod.com.pingidentity.pingid\&hl=en\&gl=US\&pli=1) You can also download the app from the [PingID downloads page](https://www.pingidentity.com/en/resources/downloads/pingid.html). 2. Get your QR code and display it on a different device. You might see it on your screen when you sign on to your account or app, or your organization might send it to you by email. You'll need to display it on your computer screen so that you can scan it using your mobile device during the pairing process. 3. If your organization requires it, you'll need to set up biometrics (such as fingerprint or face recognition) on your mobile device. It's recommended that you add at least one more authentication method, so you are never locked out of your account if your mobile device is lost, stolen, or unavailable. Having a second authentication method also allows you to sign in and unpair your old device yourself, without needing to contact your organization's support team. Learn more in [(Legacy) Adding and reordering authentication methods](../managing_your_devices/pid_ug_adding_and_reordering_devices.html). The options available to you are defined by your organization. ## About this task | | | | - | ------------------------------------------------------------------------------------------------------------------------------------------------- | | | After you've paired your device and authenticated successfully, you can also use it to authenticate for Windows login, or Mac login, if required. | ![An animation showing how to pair PingID with your account](_images/xpz1708445516035.gif) ## Steps 1. Sign on to your account or app, and when you see the registration window click **Start**. ![Registration window showing the Start button](_images/WelcomeScreen.png) ### Result: You'll see the **Add a New Device** window showing the QR code. ![Add a New Device window showing authentication methods that are available to add.](_images/AddDeviceWindow.png) | | | | - | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | Your organization should provide you with a QR code. You might see it on your screen when you sign on to your account or app, or your company might send it to you by email.Before moving to the next step, make sure you have the QR code clearly visible on a *different device* from the one you are using to pair PingID mobile app (for example, on your laptop). | 2. Open the PingID mobile app. ### Result: You'll see the welcome screen with a link to the terms of service. ![Welcome screen explaining that this app enables you to sign on securely and verify your identity, and showing a link to the terms of service and a Continue button.](_images/vik1707135669877.png) 3. Review the terms of service and tap **Continue**. ### Result: You'll be asked to enable notifications on your mobile device. PingID sends notifications to your device to let you know when you need to authenticate, verify your identity, or receive or share Creds. ![Screen capture of the Enable notifications screen, explaining that notifications are required for authentication and showing a Continue button](_images/fvx1707135739270.png) 4. Tap **Continue** to enable notifications, and then on the confirmation popup, tap **Allow**. ![Screen capture requesting confirmation for enabling notifications, with Allow and Don't Allow buttons](_images/bbf1707146271087.png) 5. Make sure that the QR code provided by your company is displayed on a different device, tap **Scan**, and then scan the QR code with your mobile device. ![Screen capture showing prompt to scan the QR code. Includes a link to more info about how to find your QR code, Scan button and Enter Pairing Key button](_images/nfg1707135770818.png) 6. You'll be asked to allow PingID to access your camera. ![Screen capture requesting access to the camera, with Allow and Don't Allow buttons](_images/ymh1707146341252.png) 7. Tap **OK**, and then point your camera at the QR code. ![A screen capture of the Computer displaying a QR code, and the mobile device Capture QR code screen with the mobile camera activated. The mobile device is hovering over the computer to scan the QR code, and the Enter Pairing Key button visible.](_images/ebz1707135898864.png) | | | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | If you can't scan the QR code, on your mobile device, tap **Enter Pairing Key** and enter the pairingkey (long numerical code) that is displayed below the QR code. | 8. If your admin requires you to add a PIN code, you'll be asked to create your own unique 4 or 6-digit PIN. ![Image showing the window requesting you to Create a PIN for the app](_images/yzu1707138185410.png) | | | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | * If you are required to create a PIN code, you'll need to enter it every time you authenticate with PingID mobile app. * Your PIN code must include at least 3 or 4 different digits for PIN lengths of 4 and 6 digits, respectively, and you can't choose digits that are in ascending or descending sequence, such as 1234. | 9. If your company security policy requires them to know your device location, you'll be asked to allow PingID mobile app to access your location. Tap **Continue**, and then select the relevant location permissions. ![Screen capture showing the Enable Location Permissions screen with a Continue button](_images/ovk1707212258085.png) | | | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | Location options might differ slightly depending on the mobile device you are using. Because your company's security policy might require you to allow access to your device location even when PingID mobile app is closed, it is recommended that you choose the most permissive options:- Android users: Select **Precise** and **When using the app**. - iOS users: Select **Always Allow**. | ### Result: You'll see the PingID mobile app screen showing the one-time passcode (OTP) number, and an authentication request is generated immediately. You'll see a message asking if you are trying to sign on. 10. When prompted, tap **Yes** to approve the authentication or authenticate using biometrics. You have a limited amount of time to approve the request. ![Authentication screen, showing the user's location and prompting the user to Approve or Deny the request](_images/ma_biometrics_approve_screen.png) | | | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | | If you are authenticating with biometrics, you might be asked to confirm you allow PingID to scan your biometrics. For more details about authentication methods and how to authenticate, see [Using your PingID mobile app to authenticate](ug_pid_mobile_app_authentication.html). | ### Result: You'll see a green check mark confirming authentication is successful and you are granted access to the service or app that you wanted to access. ![Screen capture of the Authenticated screen, showing a green check mark indicating authentication was successful, and a Close button](_images/mhr1707146073623.png) The next time you sign on to your account or application, you'll be able to use PingID mobile app to authenticate or to verify you identity. Learn more in: * [Using your PingID mobile app to authenticate](ug_pid_mobile_app_authentication.html) * [Verify your identity with PingID mobile app](../verify/pid_verify_your_identity.html) * [Pairing and sharing your Creds](../manage_and_share_creds/pid_c_pairing_and_sharing_creds.html) ## Related links * [Troubleshooting PingID authentication](../secure_authentication_with_pingid/pid_troubleshooting_pid_authentication.html)