Authenticating using a one-time passcode
If you cannot authenticate online using the PingID mobile app, or you are unable to receive push notifications to your mobile device, you can still authenticate by using a one-time passcode (OTP) from the app.
Before you begin
To authenticate using an OTP, you need to pair your mobile device with the PingID mobile app. If your mobile device is offline, you can only use an OTP to authenticate if you have authenticated successfully online at least once. Learn more in Pairing PingID mobile app (using a QR code or pairing key).
About this task
When you open the PingID app, it generates a new 6-digit OTP and displays a countdown timer showing when the current OTP is due to expire. Each OTP is unique, is valid for a limited time period, and can only be used once.
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Steps
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Sign on to your account or device, or access the application that requires authentication.
Result:
You’ll see the Authenticating window.
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In the Authentication window, if you don’t receive a push notification telling you to authenticate, either click Use Codeor wait until the push notification timeout occurs on your mobile device.
Result:
You are asked to enter an OTP.
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On your mobile device, open the PingID mobile app to view the current OTP. The OTP refreshes at regular intervals.
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In the Authentication window, enter the current OTP into the field and then click Sign On.
If you receive a push notification on your mobile device before signing on using the OTP, you can still approve the notification.
Result
A green Authenticated message with a check mark appears, indicating authentication is successful and your access is approved.