PingID End User Guide

Pairing your authenticator app

Download an authenticator app and then register or 'pair' it with your account so that you can use it to authenticate with PingID.

Before you begin

Download and install the authenticator app that you want to use, such as Google Authenticator.

Steps

  1. On your mobile device, download and install the authenticator app that you want to use, such as Google Authenticator.

  2. Sign on to your account or app and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You’ll see the Add a New Device window showing the Authenticator icon.

    A screen capture of the Add a New Device window displaying the Authenticator icon.

  3. In the Add a New Device window, click Authenticator.

    Tap Authenticate using Face ID, even if your device only supports fingerprint authentication. You will be able to authenticate using your fingerprint.

    Result:

    The Authenticator Pairing window appears, showing the QR Pairing Code.

    A screen capture of the Authenticator Pairing window displaying the QR code or the option for manual pairing

  4. Open the authenticator app:

    The steps might vary depending on the authenticator app you choose.

    1. Create or add a new account.

    2. Accept all permissions, if prompted, such as permission for the app to access your camera. Check the help files for your specific authenticator if needed.

    3. From the authenticator app on your device, point your device at the QR code on your browser and scan it.

      If you are unable to scan the QR code, on your mobile device tap Manual Pairing, referred to as a code or provided key, and enter the pairing key shown on the registration page.

      Result:

    A confirmation message appears on your authenticator app telling you that your account was added successfully and displays a new entry showing your account name and a one-time passcode (OTP).

  5. In your browser, click Next, enter the OTP displayed on your authenticator app, and click Verify.

    The passcode updates approximately every 30 seconds, and you can use it only one time.

    A screen capture of the Verification window for the user to enter the OTP.

    Result:

    After you authenticate, a green check mark appears confirming authentication, and you are redirected to the company protected browser-based service or app that you need to access.

  6. The next time you sign on to your account or app, authenticate using the OTP generated by your authentication app.

Next steps

For information about how to authenticate with your authenticator app, see Authenticating with PingID using an authenticator app.