PingID End User Guide

(legacy) Pairing PingID mobile app for Android (using a QR code or pairing code)

To set up PingID mobile app for secure authentication, you need to download the app to your Android device, and then register or 'pair' PingID mobile app with your account.

Before you begin

If you want to use your Android device biometrics to authenticate with PingID mobile app or your organization requires it, you must first configure biometrics, such as fingerprint, face, or iris, on your device.

Not all Android devices support all types of Biometric authentication with PingID. Fingerprint authentication is supported on all devices from Android 6.x and later. For more information, see Troubleshooting PingID authentication.

About this task

Setting up PingID to authenticate using your mobile device typically involves the following steps:

  • Download PingID from your app store, or through the email link you receive from your organization.

  • Pair your device. Pairing a device creates a trust between your device and your account.

    After you have paired your device and authenticated successfully, you can also use it to authenticate for Windows login, or Mac login, if required.

Setting up PingID might vary slightly depending on the device model you are using. Also, the windows you see might vary from the ones shown below.

Steps

  1. Sign on to your account or app and when you see the registration window and click Start.

    Registration window showing the Start button

    You’ll see the Add a New Device window, showing the QR code.

    Add a New Device window, showing authentication method that are available to add.

  2. Download and install the PingID app using one of the following options:

    Choose from:

    • From Google Play App Store: On your mobile device, open Google Play Apps Store, and tap Install.

    • Using the Google Play link: On the PingID registration screen, search for PingID, tap the Available for Android button, and from the Google Play store site, install the app remotely on your Google-registered mobile device.

      If you have antivirus software installed, you may receive a message that PingID is seeking root access to your device. If so, select Yes, or Trust.

  3. Details of your pairing key and QR code are displayed on your web browser. If you are using the Legacy Registration Window, on the PingID registration window, click the I already installed the PingID app button (I already installed the app button ) to view the QR code.

  4. After the PingID app is installed, on your mobile device, tap Open.

    Result:

    The PingID mobile app opens.

  5. The first time you access PingID mobile app, you’ll be asked to accept the terms of service. Tap Accept.

    A screen capture of the Terms of Service message with the Accept option

    A message opens telling you to accept all PingID permission requests, including notification requests, and camera permissions when prompted to do so.

  6. Tap I Understand.

    Result:

    The Welcome to PingID information window opens, giving you an introduction to PingID mobile app and how it works.

    Image showing the Welcome window, that includes useful information about how to use the app

  7. Tap Continue, and then tap Allow and OK to accept all camera and location permission requests from PingID.

    A screen capture of the camera permissions Allow PingID to take pictures and record video? message request with the Allow or Deny options

  8. From the PingID app on your device, point your device at the QR code on your browser to scan it.

    A screen capture of the Pairing Your Device screen with the mobile camera activated to capture the QR code.

    If you are unable to scan the QR code, on your mobile device tap Enter Pairing Key Manually and enter the pairing key as shown on the registration page.

    Result:

    You’ll see a green checkmark indicating the pairing request is successful, and the Complete Your Profile window opens automatically.

    A screen capture of the green Success! message indicating that pairing request is successful

  9. If your admin requires you to add a PIN code, you’ll be asked to create your own unique 4 or 6 digit PIN.

    Image showing the window requesting you to Create a PIN for the app

    • If you are required to create a PIN code, you’ll need to enter it every time you authenticate with PingID mobile app.

    • Your PIN code must include at least 3 or 4 different digits for PIN lengths of 4 and 6 digits, respectively, and you can’t choose digits that are in ascending or descending sequence, such as 1234.

  10. If you have not already enabled location settings, a popup appears, asking you to allow PingID to use your location. Choose from the following options:

    Choose from:

    • (Recommended) Allow all the time: Always allow PingID to access location. Your company’s security policy may require you to allow access to location to authenticate, even when PingID mobile app is closed, so this option is recommended.

    • Allow only while using this app: Only allow PingID to access your location when using PingID mobile app.

    • Only this time: Allow PingID to access your location for this authentication request only.

    • Deny: Do not allow PingID mobile app to access your location.

      The options and the number of popups that appear may differ slightly depending on the Android version your device is running.
    A screen capture of the Allow

  11. Enter a nickname for your profile, optionally add a picture, and then tap Done. Your profile picture appears on the authentication screen when you receive a push notification, and indicates that the push notification is authentic.

    A screen capture of the Complete Your Profile screen where you can add a profile picture and Choose a Nickname options.

    Result:

    You’ll see the PingID mobile app screen showing the one-time passcode number and your organization name in the organization list, and an authentication request is generated immediately.

    A screen capture of the One-Time Passcode screen displaying a one-time passcode.

  12. Authenticate using your mobile device.

    A screen capture of the the PingID app prompting you to authenticate - in this example using your fingerprint.

    Result:

    After you successfully authenticate, you’ll see a green checkmark confirming authentication, and you are redirected to the company protected browser based service or app that you wanted to access.

    A screen capture of the green Authenticated message with a check mark indicating successful authentication.

    If you have not already allowed PingID to access location data all the time, you may be prompted to allow location data. Select Allow all the time, when prompted.

    For information regarding troubleshooting, see Troubleshooting.