---
title: Troubleshooting PingID mobile app notifications (iOS)
description: You need to be able to receive notification to your device when authenticating with PingID mobile app. If you are experiencing delays receiving notifications to your device, the following use cases provide solutions to common issues that iPhone users report with delays receiving notifications to their devices.
component: pingid-user-guide
page_id: pingid-user-guide:secure_authentication_with_pingid:pid_troubleshooting_pid_notifications_ios
canonical_url: https://docs.pingidentity.com/pingid-user-guide/secure_authentication_with_pingid/pid_troubleshooting_pid_notifications_ios.html
revdate: December 18, 2023
section_ids:
  turn-off-scheduled-notification-summary: Turn off scheduled notification summary
  turn-off-focus-mode-or-add-pingid-to-the-allowed-notifications-list: Turn off Focus Mode or add PingID to the allowed notifications list
  allow-notifications-for-pingid-mobile-app: Allow Notifications for PingID mobile app
  disable-low-data-mode: Disable Low Data Mode
  disable-low-power-mode: Disable Low Power Mode
  update-pingid-mobile-app: Update PingID mobile app
  update-your-iphone: Update your iPhone
  reset-your-iphone: Reset your iPhone
---

# Troubleshooting PingID mobile app notifications (iOS)

You need to be able to receive notification to your device when authenticating with PingID mobile app. If you are experiencing delays receiving notifications to your device, the following use cases provide solutions to common issues that iPhone users report with delays receiving notifications to their devices.

## Turn off scheduled notification summary

When the notification summary feature is enabled, it prevents your iPhone from sending notifications straight away. Instead, it schedules them to appear at a specific time during the day. Disable notification summary so that you receive notifications immediately.

* Solution

  1. On your iPhone device, go to **Settings → Notifications**.

  2. Tap **Scheduled Summary** and then make sure it is turned off.

## Turn off Focus Mode or add PingID to the allowed notifications list

Focus mode (Do Not Disturb) silences calls, notifications, and alerts during designated times, so you can focus on other things without being disturbed.

* Solution

  Disable Focus Mode, or add PingID mobile app to the Focus Mode allowed list, so that you continue to receive notifications even when Focus Mode is on. .

  1. On your iPhone device, go to **Settings → Focus → Do Not Disturb**.

  2. Do either:

     * Allow notifications from PingID mobile app: Tap **Allowed Notifications → Apps → Add App** and select PingID mobile app.

     * Turn off**Do Not Disturb** to disable Focus Mode completely.

  3. Make sure Focus Mode is not configured to turn on automatically: Go to **Turn On Automatically** and make sure that **Schedule** is disabled.

## Allow Notifications for PingID mobile app

Make sure that your iPhone is set to allow notifications for PingID mobile app.

* Solution

  1. On your iPhone device, go to **Settings → PingID mobile app → Notifications**.

  2. Make sure **Allow Notifications** is enabled, and **Time Sensitive Notifications** is enabled.

  3. On the same screen, allow PingID mobile app to send alerts on the Lock Screen, Notification Center, and Banners.

## Disable Low Data Mode

If your iPhone is set to enable Data Savings, it can prevent PingID mobile app from using data in the background, causing delays to your receiving notifications.

* Solution

  Disable Low Data Mode if you are using Wi-Fi:

  1. On your iPhone device, go to **Settings → Wi-Fi**.

  2. Tap the Info icon next to the Wi-Fi network to which you are connected and make sure that **Low Data Mode** is disabled.

Disable Low Data Mode if you are using Mobile Data:

1. On your iPhone device, go to **Settings → Mobile Data → Mobile Data Options**.

2. Make sure that **Low Data Mode** is disabled.

## Disable Low Power Mode

If your iPhone battery saver is enabled, it can prevent PingID mobile app from running in the background, causing delays to your receiving notifications on time.

* Solution

  Disable Low Power Mode:

  * On your iPhone device, go to **Settings → Battery** and make sure **Low Power Mode** is disabled.

## Update PingID mobile app

Make sure you are running the latest version of PingID mobile app. See [Updating the PingID mobile app](../managing_your_devices/pid_updating_the_mobile_app_two.html).

## Update your iPhone

Updating your iPhone to the latest version ensures you benefit from the latests bug fixes and improvements, to help you with any issues you might be experiencing with your iPhone, and notifications.

* Solution

  Check for and install any pending updates.

  * On your iPhone device, go to **Settings → General → Software Update** and download and install any pending updates.

## Reset your iPhone

If you still experience issues with delayed notifications, your last option is to reset your iPhone. This process resets all of your iPhone settings to the factory default, and should only be attempted if all of the other solutions presented do not fix your issue. If your personal files are backed up, they will not be affected.

* Solution

  To reset your iPhone:

  1. On your iPhone device, go to **Settings → General → Transfer or Reset iPhone**.

  2. Tap **Reset** and then select **Reset All Settings**.