--- title: Authenticating with PingID using an authenticator app description: You can authenticate using your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID. component: pingid-user-guide page_id: pingid-user-guide:secure_authentication_with_pingid:pid_ug_auth_using_authenticator_app_intro canonical_url: https://docs.pingidentity.com/pingid-user-guide/secure_authentication_with_pingid/pid_ug_auth_using_authenticator_app_intro.html revdate: April 16, 2024 section_ids: before-you-begin: Before you begin about-this-task: About this task authenticating-using-an-authenticator-app: Authenticating using an authenticator app steps: Steps result: Result: result-2: Result: result-3: Result: authenticating-using-your-authenticator-app-vpn: Authenticating using your authenticator app (VPN) steps-2: Steps result-4: Result: authenticating-using-an-authenticator-app-mac-login: Authenticating using an authenticator app (Mac Login) before-you-begin-2: Before you begin steps-3: Steps result-5: Result: result-6: Result: result-7: Result: --- # Authenticating with PingID using an authenticator app You can authenticate using your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID. ## Before you begin Pair your authenticator app with your account to enable authentication. For more information, see [Using an authenticator app for authentication with PingID](pid_ug_using_an_authenticator_app_for_auth.html). ## About this task When using your authenticator app to get a passcode: * If you have more than one account paired with your authenticator app, make sure you select the passcode that corresponds to the account you are trying to access. * The passcode changes approximately every 30 seconds. When prompted to authenticate, enter the most recent passcode. * You can only use a passcode one time. | | | | - | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | You must pair your authenticator app with your account to enable authentication. For more information, see [Setting up your authenticator app for PingID authentication](pid_ug_using_an_authenticator_app_for_auth.html). | You can use an authenticator app to access your account using a web browser, to access your company's VPN, or to access a Mac login machine. * Web * VPN * Mac login ## Authenticating using an authenticator app Authenticate using your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID. ### Steps 1. Sign on to your account or access an application that requires authentication. ![A screen capture of the PingID Sign On window.](_images/kex1564021309920.png) #### Result: The **Authentication** window appears, prompting you to enter a passcode. ![A screen capture of the Authentication window requesting the passcode from your authenticator.](_images/keu1634023787767.png) 2. Launch your authenticator app. #### Result: The authenticator app displays a one-time passcode (OTP) *(tooltip: \
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A passcode valid for only one sign-on or transaction on a computer system or other digital device. Also known as a one-time password, one-time PIN, or dynamic password.\

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)* for your account. ![A screen capture of the Google Authenticator window displaying the passcode.](_images/jft1578843336693.png) | | | | - | -------------------------------------------- | | | This example shows the Google Authenticator. | 3. In your browser, in the **Authentication** window, enter the passcode. Click **Sign On**. #### Result: A green check mark appears, indicating authentication is successful and your access is approved. ## Authenticating using your authenticator app (VPN) Authenticate with your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID. ### Steps 1. From your web browser or application, sign on to your VPN: 1. Enter your username and password. 2. For multiple devices only: a message displays showing a numbered list of all your devices. Enter the number for authentication app. 3. Click **Sign In**. 2. Launch the authentication app. The authenticator app displays a OTP *(tooltip: \
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A passcode valid for only one sign-on or transaction on a computer system or other digital device. Also known as a one-time password, one-time PIN, or dynamic password.\

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)* for your account. ![A screen capture of the OTP on the Google Authenticator app.](_images/jft1578843336693.png) | | | | - | -------------------------------------------- | | | This example shows the Google Authenticator. | 3. In the blank field, enter the OTP. Click **Sign In**. | | | | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | To sign on and authenticate in one step:1) On the sign-on page, in the **Password** field, when you sign on, add the OTP to the end of your password. The syntax requirements are as follows: * `` (no spaces permitted) * `,` (use of spaces permitted when entering the OTP) 2) Click **Sign In**. | #### Result: After successful authentication, your browser redirects you to your VPN. ## Authenticating using an authenticator app (Mac Login) You can authenticate using your authenticator app, such as the Google Authenticator or the Microsoft Authenticator, to generate a passcode that you can use to authenticate with PingID. ### Before you begin Make sure your Apple Mac is running Mac OS v10.13 or later. ### Steps 1. Sign on to your Mac machine. ![A screen capture of the Mac login page.](_images/arm1580988020886.png) #### Result: You'll see the **Authentication** window, prompting you to enter a passcode. ![A screen capture of the Authentication window showing the passcode field.](_images/rjy1574594912951.png) 2. Launch your authenticator app. #### Result: The authenticator app displays a one-time passcode for your account. ![A screen capture of the Google Authenticator app.](_images/jft1578843336693.png) | | | | - | -------------------------------------------- | | | This example shows the Google Authenticator. | 3. Enter the passcode into the **Authentication** window, and then click **Sign On**. #### Result: You'll see the green check mark indicating authentication is successful and you are signed on to your machine. ![A screen capture of the Mac login desktop following successful sign-on.](_images/mac_login_successful_signon.png)