--- title: Authenticating with PingID using SMS or voice description: Get a one-time passcode (OTP) by SMS or voice call and use it to authenticate securely with PingID. component: pingid-user-guide page_id: pingid-user-guide:secure_authentication_with_pingid:pid_ug_auth_using_sms_or_voice_intro canonical_url: https://docs.pingidentity.com/pingid-user-guide/secure_authentication_with_pingid/pid_ug_auth_using_sms_or_voice_intro.html revdate: April 16, 2024 section_ids: before-you-begin: Before you begin about-this-task: About this task authenticating-using-an-sms-or-voice-passcode: Authenticating using an SMS or voice passcode about-this-task-2: About this task steps: Steps result: Result: result-2: Result authenticating-using-an-sms-or-voice-passcode-vpn: Authenticating using an SMS or voice passcode (VPN) steps-2: Steps result-3: Result: result-4: Result: authenticating-using-an-sms-or-voice-passcode-windows-login: Authenticating using an SMS or voice passcode (Windows Login) about-this-task-3: About this task steps-3: Steps result-5: Result: result-6: Result: authenticating-using-an-sms-or-voice-passcode-mac-login: Authenticating using an SMS or voice passcode (Mac Login) before-you-begin-2: Before you begin about-this-task-4: About this task steps-4: Steps result-7: Result: result-8: Result: --- # Authenticating with PingID using SMS or voice Get a one-time passcode (OTP) *(tooltip: \
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A passcode valid for only one sign-on or transaction on a computer system or other digital device. Also known as a one-time password, one-time PIN, or dynamic password.\

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)* by SMS or voice call and use it to authenticate securely with PingID. ## Before you begin * Pair your device with your account to enable authentication. For more information, see [Using SMS or voice authentication with PingID](pid_setting_up_sms_voice_intro.html). ## About this task If your organization allows it, you can use SMS and voice calls to access your account using a Web browser, to access your company's VPN, or to access a Windows login or Mac login machine. * Web * VPN * Windows login * Mac login ## Authenticating using an SMS or voice passcode After you set up authentication by SMS or voice, when you sign on to your account or app, you receive a passcode to use to authenticate. ### About this task Use a voice call or SMS to receive an authentication passcode from PingID. * Voice call: You receive a phone call with an automated recording of your passcode. * SMS: You receive an SMS with details of your passcode. ![A screen capture of the PingID authentication passcode received through sms.](_images/wrd1564020565457.png) ### Steps 1. Sign on to your account or an application that requires authentication. #### Result: In the **Authenticating** window, you receive an SMS or voice message with the authentication passcode. 2. In the **Authenticating** window, enter the passcode. Click **Sign On**. ![A screen capture of the Authentication window requesting the SMS passcode from your phone.](_images/lka1634025185559.png) | | | | - | --------------------------------------------------------------------------------- | | | If you didn't receive a passcode by SMS or voice call, click **Resend Passcode**. | ### Result You see a green **Authenticated** message with a check mark, indicating authentication is successful and your access is approved. | | | | - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | If you are using voice authentication, consider protecting your secure voice codes. You can protect them in one of two ways:- Change your voicemail password from the device default. - Disable voicemail. | ## Authenticating using an SMS or voice passcode (VPN) To authenticate using SMS or voice, sign on to your account and receive a OTP *(tooltip: \
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A passcode valid for only one sign-on or transaction on a computer system or other digital device. Also known as a one-time password, one-time PIN, or dynamic password.\

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)* to use to authenticate. ### Steps 1. From your web browser or application, sign on to your VPN: 1. Enter your username and password. 2. For multiple devices only: A message displays showing a numbered list of all your devices. Enter the number for SMS or voice. 3. Click **Sign In**. #### Result: You receive a OTP through SMS or voice call. ![A screen capture of the PingID authentication passcode received through sms.](_images/wrd1564020565457.png) 2. Enter the OTP from step 1 into the **text** field. Click **Sign In**. #### Result: After you successfully authenticate, you are signed on to your VPN. ## Authenticating using an SMS or voice passcode (Windows Login) After you set up authentication by SMS or voice, to sign on to your Windows machine, you receive a passcode to use to authenticate. ### About this task Use a voice call or SMS to receive an authentication passcode from PingID. * Voice call: You receive a phone call with an automated recording of your passcode. * SMS: You receive an SMS with details of your passcode. ### Steps 1. Sign on to your Windows laptop or desktop machine. #### Result: The **Authenticating** window appears. You receive an SMS or voice message on your mobile device showing the OTP *(tooltip: \
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A passcode valid for only one sign-on or transaction on a computer system or other digital device. Also known as a one-time password, one-time PIN, or dynamic password.\

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)*. 2. In the **Authentication** window, enter the passcode. Click **Sign On**. ![A screen capture of the Authentication window, requesting you to enter the authentication passcode sent through SMS.](_images/erb1564021155242.png) | | | | - | --------------------------------------------------------------------------------- | | | If you didn't receive a passcode by SMS or voice call, click **Resend Passcode**. | ![A screen capture of a Windows desktop home page after a successful sign-on.](_images/zoq1564021183904.png) #### Result: You see a green **Authenticated** message with a check mark indicating that authentication is successful, and your access is approved. ## Authenticating using an SMS or voice passcode (Mac Login) Use SMS or voice to authenticate when you sign on to your Mac machine. ### Before you begin Make sure: * Your Apple Mac is running Mac OS 10.13 or later. * You have [paired your mobile device for SMS or voice authentication](pid_setting_up_sms_voice_authentication.html). ### About this task If you have set up authentication by SMS or voice, when you attempt to sign on to your Mac machine, you receive a passcode with which to authenticate. * Voice call: You receive a phone call with an automated recording of your passcode. * SMS: You receive an SMS with details of your passcode. ### Steps 1. Sign on to your Mac machine. #### Result: You'll see the **Authenticating** window. You'll receive an SMS or voice message to your mobile device, showing the OTP *(tooltip: \
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A passcode valid for only one sign-on or transaction on a computer system or other digital device. Also known as a one-time password, one-time PIN, or dynamic password.\

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)*. ![A screen capture of the Authentication window showing the passcode field.](_images/erb1564021155242.png) | | | | - | --------------------------------------------------------------------------------- | | | If you didn't receive a passcode by SMS or voice call, click **Resend Passcode**. | 2. In the **Authenticating** window, enter the passcode and click **Sign On**. #### Result: You'll see the green check mark indicating authentication is successful, and you're signed on to your Mac machine. ![A screen capture of the Mac login desktop following successful sign-on.](_images/mac_login_success.png)