---
title: Resynchronizing a hardware token
description: Hardware tokens need to maintain time synchronization.
component: pingid-user-guide
page_id: pingid-user-guide:secure_authentication_with_pingid:pid_ug_resync_hardware_token
canonical_url: https://docs.pingidentity.com/pingid-user-guide/secure_authentication_with_pingid/pid_ug_resync_hardware_token.html
revdate: March 15, 2026
section_ids:
  steps: Steps
  choose-from: Choose from:
  result: Result:
  result-2: Result:
---

# Resynchronizing a hardware token

Hardware tokens need to maintain time synchronization.

To resync your token if you receive an error:

## Steps

1. Access the **Devices** page, do one of the following.

   ### Choose from:

   * During authentication: When the **Authentication** screen opens, click **Settings**.

     |   |                                                                                                                                                                      |
     | - | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
     |   | To resync an out-of-sync hardware token, you must first authenticate using an alternative method, such as email. That is the situation assumed in the example below. |

   * From your organization dock: Click the **Account** icon (![meg1564020909807](../_images/meg1564020909807.png) ) and then click **Devices**.

   * From a link provided by your IT department.

     ### Result:

     The **Devices** page opens, showing the devices you currently have paired with your account. The primary device is shown in green.

     ![A screen capture of the My Devices page with a primary device enabled.](_images/sxa1600343223812.png)

     Click the **Expand** icon(![qpr1564020912200](../_images/qpr1564020912200.png)) to view details of a device.

     ![A screen capture of the My Devices page with the details expanded for a device.](../_images/cat1600339536953.png)

2. Click the **Resync Token** option.

   The **Hardware token sync** window is displayed:

![A screen capture of the Hardware token sync page where the end user enters the passcode.](_images/qdg1596719474956.png)

1. Enter the passcode displayed on the token.

   The **Final step** window is displayed.

![A screen capture of the Final step window where the end users enters a new passcode.](_images/mmo1596719658113.png)

1. Wait for a new passcode on your token and enter it.

2. Click **Sync** to complete the resync.

   ### Result:

   Your token is now resynced and should be available for authentications.