---
title: Reset user passwords
description: When working with end users, administrators frequently have to reset their passwords. You can do so directly using the admin UI.
component: pingidm
version: 8.1
page_id: pingidm:setup-guide:ui-password-reset
canonical_url: https://docs.pingidentity.com/pingidm/8.1/setup-guide/ui-password-reset.html
keywords: ["Setup & Configuration", "Password Reset"]
section_ids:
  ui-internal-password-change: Change user passwords using the admin UI
  ui-external-password-reset: Use an external password reset system
---

# Reset user passwords

When working with end users, administrators frequently have to reset their passwords. You can do so directly using the admin UI.

|   |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| - | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | Starting with IDM 8.1, the [legacy admin UI is deprecated](../release-notes/deprecated-functionality.html#legacy-admin-ui-deprecated) and is no longer bundled with IDM. New deployments should use the [Platform admin UI](platform-admin-ui.html), which is the replacement for the legacy admin UI.Both UIs are available as separate downloads from the [Backstage download site](https://backstage.forgerock.com/downloads):- To install the Platform admin UI, follow the steps in [Install the Platform admin UI for standalone IDM](platform-admin-ui.html).

- To continue using the legacy admin UI, follow the steps in [Install the legacy admin UI](legacy-admin-ui.html). |

## Change user passwords using the admin UI

1. From the navigation bar, click Manage > User, and click a user.

2. Click the Password tab, and change the password.

## Use an external password reset system

By default, the Password Reset mechanism is handled within IDM. You can reroute Password Reset in the event that a user has forgotten their password, by specifying an external URL to which Password Reset requests are sent. Note that this URL applies to the Password Reset link on the login page only, not to the security data change facility that is available after a user has logged in.

To set an external URL to handle Password Reset, set the `passwordResetLink` parameter in `conf/ui-configuration.json`. The following example sets the `passwordResetLink` to `https://accounts.example.com/account/reset-password`:

```json
passwordResetLink: "https://accounts.example.com/reset-password"
```

The `passwordResetLink` parameter takes either an empty string as a value (which indicates that no external link is used) or a full URL to the external system that handles Password Reset requests.

|   |                                                                                                                                                                                                                                                                                                 |
| - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|   | External Password Reset and security questions for internal Password Reset are mutually exclusive. Therefore, if you set a value for the `passwordResetLink` parameter, users will not be prompted with any security questions, regardless of the setting of the `securityQuestions` parameter. |